LG UltraFine 27in 4K UHD HDR10 IPS 60Hz Dynamic Action Sync Monitor (27US500-W)
$304.60
Sold and delivered by NEW EAGLE INTERNATIONAL PTY. LTD. (ABN 74 076 486 416).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
At Umart, your convenience is paramount. Therefore, we offer a 30 Day Change of Mind Returns Policy.
Should you decide to return your purchase, please review the below information and contact us via your Account Dashboard within 30 days of purchase. This will allow you to organise your product's return and receive a refund of your product's purchase price (excluding initial delivery & handling charges).
Products for 'Change of Mind' returns must be in their original, FACTORY SEALED condition. We will no longer accept products that have been opened (including those with broken seals or removed shrinkwrap) for 'Change of Mind' returns. An exception to this would be if you were given incorrect advice or misled regarding a product's suitability by our staff or website.
Certain products, including those ordered specifically for quoted projects, enterprise equipment, Preorders, Custom PC's, sale, or open box items, are not included in this policy.
Moreover, in our commitment to deter resellers and scalpers from speculative purchases, we hold the right to decline a 'Change of Mind' return for bulk orders consisting of more than three units.
For items Dead on Arrival (DOA), Damaged in Transit, Faulty, or Delivered Incorrectly, please immediately contact our Customer Service team. We will assist you in resolving any concerns by possibly having the product returned in suitable packaging (preferably its original packaging).
Your full name, best contact telephone number, address, and most importantly, your email address;
Tax Invoice or Order Number and, if applicable, the relevant tracking numbers;
Any relevant serial number(s) for the item; and
Reason for return.
Upon receiving the item, Umart will assign a Return Authority (RA) number via email and test the item. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, referral to the manufacturer for further testing and advice may be necessary.
If the product is incorrectly delivered, contact us via your Account Dashboard for no-cost returns, and arrangements for the correct product to be delivered.
Please contact us if you receive any product not of merchantable quality, unfit for its intended purpose made known to us, or does not match the description provided. We adhere strictly to the Australian Consumer Law, providing advice on quality and fit for purpose, encouraging customers to understand their rights by visiting consumerlaw.gov.au.
For the efficient dealing of such situations, the provision of your full details, Tax Invoice, or Order Number, and the reason for the return is essential. A Return Authority (RA) Number will be supplied by email upon receipt of the returned product with your full details provided. We arrange for testing, repairing, or replacement of the product, or a refund where appropriate, reflecting our commitment to customer satisfaction and world-class excellence.
Our goal is to exceed customer’s delivery expectations and we regularly do. Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Standard Postage Estimated Arrival Times
QLD:
Metro - Up to 3 business days
Country - Up to 7 business days
All other states:
Metro - Up to 6 business days
Country - Varies based on location. Please check at your local Post Office or on the Australia Post website.
Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website.
If your order has been processed and you have not yet received your tracking number, it's possible the email may have been sent to your 'Spam' or 'Junk' folder. If you still have not received it, please contact us via your Account Dashboard.
It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it 'On For Delivery'. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know, or alternatively, you can contact Australia Post directly.
At Umart, we are committed to delivering world-class excellence and value in every product we offer. To support this commitment, all our products are accompanied by a minimum 1-Year Return to Base Warranty, with many brands extending additional manufacturer warranties, safeguarding your investment and ensuring peace of mind.
This comprehensive warranty serves to address any inquiries or concerns you may have and covers any faults arising from the manufacturing process. These are issues that surface due to the manner in which a product was constructed.
Should you suspect that the issue with your product can be resolved remotely, please reach out to us promptly. We will endeavour to assist you to our utmost capability. Alternatively, the product’s manufacturer may offer more detailed solutions, and contacting them directly is also a viable option.
If your product necessitates closer examination or intervention, kindly return the item, preferably with all original packaging and contents, along with proof of purchase, to any Umart store. For delivered orders, contact us with your order number, and we will facilitate a free-of-charge return and provide a return form for completion. For sizable or cumbersome items, partial returns may be discussed and arranged on a case-by-case basis.
Post receipt, the product will undergo an off-site assessment, following which a suitable solution—be it a repair ir replacement—will be provided.
Products submitted for repair might be substituted with refurbished goods of equivalent type or may be repaired using refurbished parts.
Customers also have the liberty to liaise directly with the manufacturer to expedite repair or replacement processes, potentially experiencing faster turnaround times. However, Umart remains at your service to process your warranty requirements if preferred.
Regrettably, products with physical damage may necessitate an additional external evaluation and may not qualify for warranty coverage.
Be informed that if no fault is detected, a charge may be applicable to cover shipping costs incurred for repair assessments. To avoid such charges, we recommend confirming the existence of a fault with the manufacturer prior.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
