The Kogan Guarantee
We want to delight you with your shopping experience on Kogan.com each and every time.
The Kogan Guarantee promises that for each and every order on Kogan.com, you will get what you ordered, and it will be as described. If not we will:
- Ensure you receive the product you ordered, or if we can’t do that
- Refund you the amount you paid.
How Does it Work?
If you don’t receive the products you ordered, or they are not as described, we will solve it for you. The easy steps are:
- Login to your Kogan.com Account that made the order
- Go to your Order History and select the order you need help with
- Select “Contact Kogan” or for products sold by Kogan.com, or for a Marketplace Seller, select “Contact Seller”, and fill in the form and attach any relevant information
For products sold by Kogan, we will take care of it from there and get back to you within 48 hours.
For products sold by a Marketplace Seller, if the Seller hasn’t provided a satisfactory resolution within 3 working days, please lodge a dispute resolution request here, and we will take care of it from there in accordance with this Guarantee.
Faults or Problems Later?
If your product was fine when you received it but later on it develops a problem, you can also contact Kogan or the Seller by following the above steps.
For products sold by Kogan, we will get back to you within 48 hours and solve the problem in accordance with the Kogan Customer Charter.
For products sold by a Marketplace Seller, if the Seller hasn’t provided a satisfactory resolution within 3 days, please lodge a dispute resolution request here, and will take care of it from there applying the standards in the Kogan Customer Charter.
Need Any More Help?
If you have any other questions, get in touch with our Customer Care team here.