While we prioritise the safe delivery of your brand new goodies, we recognise that accidents can happen along the way.
Get peace of mind knowing that on the slight chance your product arrives damaged, you’ll get a priority replacement so you can enjoy your new product as soon as possible.
Why Choose Freight Protection?
Priority Customer Service
As soon as you lodge your claim with customer service you’ll be placed into a priority queue, ensuring that your claim is dealt with as swiftly as possible.
You’ve already paid for your order, so you should be able to enjoy it as soon as possible. That’s why we’ll ship a replacement product to you before we’ve even received the damaged goods back.
Complimentary Express Shipping
We’ll express ship replacement products free of charge for eligible Australia Post deliveries.
Making a Freight Protection Claim
- 1. If your item has arrived damaged and you have purchased freight protection, please visit the Kogan.com Help Centre and select "Warranty, Returns & Technical Support' then "My Product Arrived Damaged and I Have Freight Protection'. Photographic evidence of the damage must be submitted to Kogan Support via the Help Centre within 3 days of receipt of the Product otherwise we can deny your claim (subject to any rights you have under the Australian Consumer Law).
- 2. Fill in all the required details.
- 3. We will get back to you promptly with the next steps and resolve your case as a priority.
- To view the Kogan.com Customer Charter, please click here.