Tristarvision

Sold and delivered by Double J Online Pty Ltd (ABN 68 644 388 303)

About us

Tristarvision is a fast growing Aussie ecommerce company speciallised in outdoor camping and 4x4 accessories. Our mission is to provide Aussies with quality and affordable gears so that they can enjoy the great Australia’s outback! 

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Returns Policy

• Please contact us immediately if you have changed your mind and wish to cancel the order. Simply contact us within 30 days to be guided through getting a refund. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. (Please refer to the product’s warranty terms)
• In case of change of mind, returned items must be in resalable condition and returned in their original packaging with all accessories. Please note that we may not be able to cancel an order if it is already in transit until it arrives. You will need to send the product back on your own cost and applicable freight charge and 10% restocking fee will be deducted from your refund to reimburse the initial postage and handling cost.
• Please do not return the product prior to getting instruction from our customer service to avoid the risk that your returned item is not identifiable.

Product Warranty and Guarantee information

• We offer 12 months warranty on all our products unless stated.

Shipping rates or policies

• Due to some bulky item, we required a Physical address for delivery and is unable to deliver to PO Boxes and parcel lockers.
• Order will be shipped from our Melbourne warehouse within 1 business day.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.