Tristar Online

Sold and delivered by TRISTAR ONLINE PTY LTD (ABN 69 640 433 423)

About Us

Welcome to Tristar Online Pty Ltd, your number one source for brand new and refurbished laptops, tablets, PC’s, Monitors, gaming consoles etc. We are dedicated to giving you the very best of electronic items, with a focus on Quality, Reliability and customer service.

Founded in 2019 by a Trio of friends, Tristar Online Pty Ltd has come a long way from its beginnings in Sydney. Our main aim is to provide the very best and innovative products to our customers at very competitive prices and we ensure that our products are unmatchable in terms of prices and quality.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Delivery

Our objective is to provide the best shipping methods and to this effect we have partnered with Australia Post in order to provide smooth-Hassle Free Shipping Australia Wide. We provide free shipping on almost all our products and we strive to reduce the burden of shipping on our customers by enabling free delivery. Please note that our free delivery refers to standard postage from Australia Post so please allow 3-6 business days for the order to reach you depending on your destination. Due to Covid-19, the estimated time may be longer due to delays in logistics.

Handling Time: Please allow 1-2 days for us to prepare, pack and ship your orders. We take utmost precautions while packaging the products to avoid causing any damage to it and our experienced logistics team makes sure that every parcel is quality checked and packed properly before shipping it.

Shipping time: We offer free normal postage delivery through Australia Post so please allow 3-6 business days.

Returns

We want our customers to be happy to use our products but if a Customer find any faults in our Laptops, tablets, or any other item sold by us they can return the item back for full refund or replacement. In order for us to process the return, the item must be returned back in original packaging.

Once we receive the returned item, our team will inspect it and after that we will notify you of the outcome. If your return is approved our team will immediately process your refund and will be credited automatically to the method of payment used by the customer. Please allow 2-5 Business days for your refunds to be processed.

Shipping cost involved in returning the item will be paid by the buyer and its non-refundable. You have to pay the shipping charges if you decide to return the item. If there is any defect or fault in the item, we will provide a return shipping label so that you can return the item back to us for no extra cost. 

 If a customer wants to return the item as a result of change of mind, they can still return the item back to us and a restocking fee of 20% will be charged if the package has been opened or damaged.

Warranty

All Brand-New devices sold by Tristar Online comes with full 12 months warranty. This warranty covers all manufacturer faults with the product (excluding any physical or liquid damage).

Refurbished Devices come with a 30-Day Satisfaction Guarantee and comes with either 3 Months or 6 Months Warranty. Please check the description of the item to know what warranty comes with it. This warranty covers all defects and faults with the product (excluding any physical or liquid damage).

Please Note:

If the return is for change of mind postage is paid by the buyer

We do not accept responsibility for return items until they reach our warehouse so we strongly recommend using tracking and/or insurance for the delivery

We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 7 business days

Please ensure your device is factory reset and powered off prior to shipment

IMEI will be validated against the IMEI/Serial numbers shipped. Returns will not be accepted on mismatched IMEI’s/Serial numbers.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.