Dreamz 35cm Mattress Euro Top Medium Mattress
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Sold and delivered by Traderight Group (ABN 31 608 433 478)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
If for any reason you are unsatisfied with your item, we will exchange your product or refund the purchase price, and we will need to deduct applicable freight fees from your refund. All items must be returned in exact condition as sent.
Non-faulty items: Shipping is the responsibility of the buyer and is non-refundable.
Faulty items: We will refund your return postage only up to the amount it originally cost to send the item to you. Unless otherwise agreed beforehand, we do not reimburse Express or Registered post costs on returns.
At Sello Products, we understand the importance of timely and reliable shipping services. That's why we offer nationwide free shipping to ensure your shopping experience is as convenient as possible.
Order Processing:
Orders placed on our website are processed promptly. Upon receiving your order confirmation, we dispatch your items within 1 business day. Our dedicated team works diligently to ensure your products are carefully packaged and swiftly sent on their way to you.
Delivery Timeframe:
We value your time, which is why we aim to get your orders to you as quickly as possible. Depending on your location, you can expect your order to arrive within 2 to 7 business days from the date of dispatch. Please note that delivery times may vary based on your exact address and local courier services.
Order Tracking:
For your convenience, we provide order tracking services. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor the status of your shipment. You can use this information to stay updated on the whereabouts of your package.
Your satisfaction is our priority. If you have any questions or concerns regarding the delivery of your order, please do not hesitate to reach out to our friendly and efficient customer support team. They are available to assist you and provide real-time updates on your shipment.
Our guarantee to you is that you can return an item for any reason up to 30 days from purchase (T&CS may apply). Please contact our customer service team to start that process.
Return shipping costs are paid for by customer.
A 25% restocking fee is applied if the item is COM return or not returned in its original condition and packaging.
Do not return any products before receiving instructions from our customer service team.
NOTE: Cancelling your order when it is in transit counts as a return.
Traderight goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
