Tiger Australia 50mm x 4.5m Heavy Duty Auto Retractable Ratchet Straps 2-Pack(Black)
Don't Pay $199.95
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Don't Pay $199.95
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Don't Pay $199.95
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Don't Pay $199.95
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Sold and delivered by CNX INVESTMENT PTY LTD (ABN 42 636 533 616).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
At Tiger Australia (“we”, “us”, or “our”), customer satisfaction is our top priority. We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with Australian Consumer Law (ACL) to ensure a smooth shopping experience.
You may return items purchased from our online store within 30 days of the delivery date.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
A proof of purchase (e.g., order confirmation, invoice) is required for all returns.
Certain items are exempt from returns, including personal care products, gift cards, and sale items (if applicable).
To initiate a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for the return.
Do not send back any items without receiving return authorisation from our team.
Once your return request is approved, we will provide you with detailed instructions on how and where to return the item(s).
Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 3–5 business days, depending on your payment provider.
Shipping fees are non-refundable, except where the return is due to our error (e.g., wrong item or defective product).
We replace items only if they are defective or damaged, and subject to stock availability.
If you need to exchange an item for the same product, please contact us for assistance.
If your item arrives faulty or damaged, please contact us within 7 days of receiving the product.
We will arrange a replacement, repair, or refund as required by Australian Consumer Law (ACL).
For more information about your rights under the ACL, visit the Australian Competition and Consumer Commission (ACCC) website.
Our policy operates in addition to your rights under the Australian Consumer Law, which provides guarantees for goods that are faulty, damaged, or not as described.
This Return and Refund Policy does not limit or replace your rights under the ACL.
If you have any questions or concerns regarding this policy, please contact us
Tiger Australia offer free standard shipping on all orders over $99; orders below this value are charged at a flat rate of $8.99. Upon dispatch, you will be emailed a tracking number. By default, you provide authority to leave items at the address specified in your order.
To ensure every order is prepared with care, a one‑business‑day packaging and handling period applies before dispatch.
See below for estimated delivery timeframes, which include order dispatch.
2-5 business days VIC & NSW
3-7 business days, ACT, SA, TAS & QLD metro
4-10 business days WA, NT and most regional areas*
*Outer-regional areas may experience slightly longer shipping times
Please note, in busy trading periods, orders may take longer due to high volumes.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
