SuperOffice

Sold and delivered by FOSPAN PTY LTD (ABN 66 150 094 223)

SuperOffice boasts over 50,000 products across 300+ premium brands offering a spectrum of solutions for businesses and consumers. We are proud to be specialists in Office, Art & Craft, Hospitality/Travel, PC/Gaming equipment, Home & Gifts and Industrial.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Warranty Claims & Faulty Goods

Once your return has been authorised, you will receive return postage instructions. Faulty products will be tested to confirm the fault, and refunded or replaced if found to be faulty. Items found to be working will be charged a re-delivery fee to return the item to the buyer.

Please contact us for support and/or latest updates & patches which can provide solutions to most common problems. Some product warranties are managed directly by the manufacturer after 30 days of purchase, you will be notified of this should that be the case.

Items found to be faulty outside of the 14 Days DOA period will be subject to standard warranty terms. Please contact the product's manufacturer for troubleshooting and more details about warranty terms.

Please note:

1. Customer will be responsible for any return postage costs.
2. Processing time is generally 2-3 weeks from when we receive the faulty unit.
3. Claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.
4. Customer should provide their invoice number and item's serial number when contacting us.

Returns Policy

Refunds

SuperOffice can provide a refund to the original payment method only. The amount refunded will depend on the reason for the return. If a product is received faulty (DOA), damaged or you receive the incorrect product, we will be happy to refund both the product and delivery costs.

Change of Mind Returns

All change of mind returns must be sealed in their original packaging, unused, unopened and in new resalable condition within 14 days of the product being dispatched. Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer pays for return postage. If return postage is not paid by the customer within 30 days of being received by us, the product will be considered abandoned and will be disposed of.

Our goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.