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Sold and delivered by Vivid Wallpaper (ABN 92 635 744 517)
Welcome to your destination of wallpaper - New Vivid!
New Vivid is a VIC based online business, we offer a wide range of quality products from electronics, home decorations, outdoor sports, and other home and garden products. Shopping with us, shopping with confidence!
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Thanks for shopping with New Vivid. We’re happy to have you here. We aim to making our Terms and Conditions as easy to read and understand as possible. If you have any questions, please contact us.
These Terms and Conditions, which include our Privacy Policy, set out the terms of the agreement between you and New Vivid.
We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions before action on the site.
We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
Product images on the Site are for illustration purposes only and the actual Products may vary.
We reserve the right to change, suspend or remove any Product offer or other information from the Site at any time.
We reserve the right to advise Users that Products for which an order was made have become unavailable.
We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content.
Please contact our customer service with your order number and item details you wish to exchange. This is a request based on availability and cannot be guaranteed. Please note sales item does not qualify for exchange.
Your satisfaction is our top priority. If you are not 100% satisfied with your purchase, we will gladly accept returns within 14 days of delivery. All returned items must be unused, undamaged, in original condition and in their original packaging. It is important to keep the original packaging. To organize a return, simply contact us within 14 days of receiving the item by sending an email to us. Please note change of mind return will incur a 10% restocking fee of your total bill.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
