MYT Electronics

Sold and delivered by MYT ELECTRONICS PTY LTD (ABN 19 679 514 197)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Shipping Information

We are Australian seller. All items are ready to be dispatched within 1-3 business days (weekend and public holidays are not included) after the payment is completed from our Sydney warehouse.

We use Australia couriers to send all the items. And item will simply arrive within 1-6 business days after it is dispatched.

No need to take risk to buy from oversea. If you buy from oversea sellers, you will need to pay a huge cost to send the item back for warranty. And wait more than a month to receive the item back.

Our courier only delivers during business hours Monday to Friday. Please nominate a shipping address which will allow you to sign for your parcel during these times (consider your work address). PO Boxes are not acceptable as it has no signature of  delivery.

Tracking numbers are provided to the buyer at time of dispatch.

Once your item has been dispatched, please ensure someone is available at your nominated shipping address to sign for the delivery. Expect lengthy delays if no one is at the nominated address to sign for the delivery.

Please note that we do not ship orders to parcel lockers.

Returns Policy

- If you want to return a Device, you have to follow our conditions under which we can refund your money.You can return the device in case any problem is reported in it within a time of 14 days from the day of purchase. After the returning period is over, MYT Electronics do not entertain returns.

- The item should have the purchasing slip as a record that you bought the particular device from us.

- The item should be returned with original packing and all the accessories that were provided with it.

- In the case of wrong shipment with the device having manufacturing defects, MYT Electronics provides the necessary compensations as soon as we are contacted.

In case you have used the device it still should be in new condition i.e., without any visible spots or scratches. It should not possess any signs of damage. In a scenario when a wrong order is delivered to you, MYT Electronics replaces it immediately you report to us. You can also be compensated with a full fee refund including the shipping charges if you ask for it.

Money Back Guarantee Offered

We offer you money back guarantee if you want to return your device in 7 days span. If you do not find a phone or a tablet according to your requirements and you want to have your money back, you can have it by claiming it on customer care center. Money back guarantee return policy includes the following terms:

- The device should possess all the original accessories that were sent with it.

- All the manuals and necessary packing are to be returned with it.

- It should be in undamaged condition free of cuts and marks on its body.

- The refund amount does not cover the transport charges as they were paid to the delivery services.

- If you order a replacement of your device to another model after using it, you have to pay a 25% restocking fee for it.

For any further assistance, you can consult our customer care department anytime. They will provide you all the necessary information you need to know about our payment methods or our return policy. You just have to tell them your invoice number and products description and they will guide you promptly.

Warranty

- All the brand-new products come under manufacturer And all the Australian products have 2-year  manufacturer warranty under - Australian consumer law. You must contact manufacturer customer care centre to claim your  warranty.

- For Used Products, we offer 3-6 months’ warranty on most of products (conditions apply) used for private household use  from the - date of shipment (3 months commercial use). If a defect arises and a valid claim is received by us, our may, at its option, repair the product or replace the product.

- We will replace your item if it is found to be Dead on Arrival  (DoA) within 7 days from the date of dispatch. Any DoAs must  be contact/return to us within 7 days.

- Prior to returning any item, must contact our Customer Service Department.

- If an item needs to be returned for warranty after the 30-day period from the date of dispatch, postage for both ways will be at the buyer expense.

- You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our

- All accessories and bonus gift are not covered by warranty. g. Battery, earphone, cable, carry bag etc.

- Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that  described in the instructions. The warranty is considered void if the item has been  modified, altered or tampered with by a person (or persons) not authorized by our Store to provide service (not including standard periodic maintenance)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.