MB

Sold and delivered by MILLS BRANDS PTY LIMITED (ABN 45 117 885 828)

As a 100% Australian owned and operated business, Mills Brands is at the forefront of eCommerce retailing, supplying every-day Australians with high quality goods from trusted brands such as Baumr-AG, MTM, CTEK, UniMac, ProFlex, Rossi, JetUSA, EuroChef, Equipmed and Valk at attractive prices.

With an enormous catalogue of thousands of household and commercial goods from home appliances, eBikes, kids toys and aged care, to personal fitness equipment, gardening and construction equipment to outdoor furniture, Mills Brands has been standing by Aussie consumers since 2006.

Contact Us

To enquire about an existing order, please contact us via the Order History in your Account dashboard.

Returns Policy

The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).

Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered. 

If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

Returns

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:

Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. 

Applicable freight fees and a 20% re-stocking fee will be deducted from your refund in cases where you have changed your mind and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund. 

Warranty

In addition to your statutory rights (listed on the website separately), we offer a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. Until the nature of any fault is determined, the resolution we can offer may vary. Where
necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Other alternatives may be offered to the satisfaction of both parties.

The MB warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The MB warranty is considered void if the item has been modified, altered, or tampered with by a person (or persons) not authorised by MB to provide service (not including standard periodic maintenance). Consumable components and accessories [such as pool diaphragm, chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, cushions, wheels, blades, tubes, safety gear, bonus items, etc.] are not covered by MB's standard warranty once used. Should your consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.

Warranties do not apply where items are resold/rented for the purpose of profit.

Should you wish to claim a warranty on your item, please contact us.

Auspost Deliveries

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection. A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.

Courier Deliveries

Once your item reaches the nearest depot, the Courier provider will contact the nominated receiver via email to provide delivery updates. Please use the tracking number provided to check the status of your delivery. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours. Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only. A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery. We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.