Professional Hair Labs No Sweat Scalp Protector - Multiple Sizes
Exclusive discount with 
Exclusive discount with
Exclusive discount with
Exclusive discount with
Sold and delivered by Liberty Hair Co. (ABN 96 868 574 564).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items, such as custom products (special orders or personalised items) and personal care goods (such as beauty products), cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
Estimated Delivery Times
Standard Shipping: 5-10 business days
Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Liberty Hair is not responsible for customs and taxes on your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
Liberty Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
Liberty Hair is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Liberty Hair will confirm the delivery to the address provided, delivery date, tracking information, and shipping carrier information for the customer to investigate.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
