Joyreap Online

Sold and delivered by JOYREAP TRADING AUSTRALIA PTY LTD (ABN 31 637 671 697)

Joyreap is an Australian retail online store located in Melbourne. We provide high-quality products manufactured by our trusted and top manufacturers. Dedicated to providing our customers with the best prices and the biggest range of products, to make sure our customers will come back and shop with us again with satisfaction.

We have our own warehouse located at Bayswater, Melbourne. We provide all the packaging, deliveries and customer services to our customers. With over 50,000 customers that we served every month, Joyreap continues to be one of Australia's most trusted destinations for online shopping.

Find whatever you need for your home and business throughout our store, guaranteeing impossible low prices

Contact Seller

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: Unit 3/6-8 Kelvin Rd, Bayswater North VIC 3153, Australia. 

Shipping 
To return your product, you should mail your product to: Unit 3/6-8 Kelvin Rd, Bayswater North, VIC 3153, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IMPORTANT NOTICE
We always suggest the buyers DO NOT throw away the original envelope or parcel package that we sent. Keep it for at least 30 days, just in case if the buyers need to return the items to us. If the buyers lost the original envelope or package and intended to return the item, we do not responsible for the postage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.