68-in-1 Precision Screwdriver Set with 60 Magnetic Bits and Portable Storage Case
Sold and delivered by Jake Boss Life Tools (ABN 62 675 847 385).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We are a dedicated online retailer focused on providing practical, reliable products for use in and around the home. Our mission is to offer smart, functional solutions that make everyday tasks easier and more efficient. We present tools for a better life.
Our Product Range
Our store offers a wide selection of tools and home essentials, including outdoor equipment, kitchen tools, home storage solutions, and practical everyday items. All products are carefully selected based on quality, usability, and value.
Quality and Selection
We work with trusted suppliers and carefully review our product range to ensure consistent quality and performance. Our goal is to provide products that meet customer expectations and deliver real value.
Customer Focus
Customer satisfaction is at the core of everything we do. We aim to provide clear communication, reliable service, and fast support for any questions or concerns.
Order Fulfilment
Orders are processed promptly and shipped using reliable logistics partners. We provide tracking on all orders so customers can monitor their delivery.
Commitment to Service
We are committed to resolving any issues fairly and efficiently, in line with Australian Consumer Law and marketplace standards.
Business Information
We operate as a professional e-commerce business serving customers across Australia, with a focus on quality, reliability, and long-term customer relationships.
Returns for Change of Mind
We understand that sometimes you may change your mind. Therefore, we offer returns under the following conditions:
Return requests must be submitted within 14 days of delivery. The product must be in new condition, unused, in its original packaging, and complete with all included accessories. The product must not be damaged while in the customer’s possession.
Return Shipping
The customer is responsible for the cost and risk of returning the item. We recommend using a tracked shipping service and, for higher-value items, an insured shipping method.
Refunds
Once the return is received and approved, a refund will be issued. Only the original purchase amount will be refunded in line with the order details.
Non-eligible Returns
If a returned item does not meet the conditions above, the item may be sent back to the customer at the customer’s expense. In some cases, an alternative resolution may be discussed.
Exceptions
We reserve the right to refuse or adjust return conditions if the request is made after the 14-day return period, or if the product is used, opened, or damaged.
Customer Support
Please contact our customer service team before initiating a return so we can assist you and ensure the process runs smoothly.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation once your order has been dispatched.
Shipping Time
Estimated delivery time is 8–15 business days, depending on your location within Australia. Delivery times may vary due to external factors such as courier delays or peak periods.
Shipping Costs
Shipping costs are clearly displayed at checkout. In some cases, we may offer free shipping depending on the product or promotion.
Tracking Information
All orders include tracking. Once your order has been shipped, you will receive a tracking number to monitor your delivery.
Delays and Exceptions
While we strive to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control. If your order is significantly delayed, please contact our customer service team.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can investigate and provide a suitable resolutions
Consumer Guarantees
All products sold in Australia come with guarantees that cannot be excluded under Australian Consumer Law. This includes that products must be of acceptable quality, fit for purpose, and function as expected.
Warranty Coverage
Our products are covered by a warranty that ensures they will operate for a reasonable period of time. If a product does not meet these expectations, it may be eligible for repair, replacement, or refund depending on the situation.
Applicable Timeframes
Warranty claims are assessed based on reasonable timeframes in line with marketplace standards. Generally, products may be eligible for a remedy for minor issues within a period ranging from approximately 3 months up to 3+ years, depending on the product type and purchase value.
Resolution for Minor Issues
If a product issue is considered minor, we will provide an appropriate resolution. This may include repairing the product, replacing it, or offering an alternative solution where suitable.
Assessment of Claims
Each warranty claim is reviewed on a case-by-case basis. The outcome will depend on the nature of the issue, how the product has been used, and whether it meets the conditions under Australian Consumer Law.
Customer Support
If you experience any issues with your product, please contact our customer service team. We are committed to providing a fair and timely resolution in line with Australian Consumer Law and marketplace standards.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
