Hydro Experts

Sold and delivered by LEIDINN GROUP PTY. LTD. (ABN 52 164 810 262)

About Us

Hydro Experts is a wholly Australian Owned and Operated Online Hydroponics Retailer, a leading online shop in providing customers with high quality and brand name products at unbeatable prices.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Delivery

Nationwide delivery is available. The expected delivery time is 1-10 working days (Mon-Fri) and 5-14 working days for regional areas.

Returns

We take great care that each item is correctly described, authentic, not damaged, or misrepresented in anyway. We also understand that from time to time the need to return an item may occur. Please read below for an overview of our Return Policy.
Please check your order for damage that may have occurred in shipping. We can file a damage claim for the item, however, the Carriers do have a time limit so we need to be informed as soon as possible. Please test everything as soon as items are received to ensure they are in working condition. This is important due to the fact that we will cover the cost of anything that is defective if determined to be defective within 2 weeks of the receiving date.

Defective returns on all products within 14 days of receipt

If an item fails to work properly within the first 14 days of receipt, please contact us via the Order History in your Account dashboard. We will also process a partial refund for the returned postage fee. Once the item is received we will determine if it can be repaired or needs to be replaced. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed, or modified in any way will void the warranty.

Defective returns on all products after 14 days of receipt

If an item fails to work properly after the first 14 days of receipt, please contact us via the Order History in your Account dashboard. The customer is responsible for the cost of shipment back to us. Once the item is received we will determine if it can be repaired or needs to be replaced. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed, or modified in any way will void the warranty.

Exchanging an item for a different item:

If you wish to exchange an item for another item, it must be returned to us in new, unused condition within 14 days of receipt. Once we receive the item, the exchange item will be shipped out to you. Any additional fees and shipping costs will be the responsibility of the customer. 

New product returns:

New product returns will only be accepted within 14 days of receipt. To return an item as new, please contact us via the Order History in your Account dashboard. Items must be returned in new, unused condition in their original packaging. Any and all shipping costs will be the responsibility of the customer. Once the item is received and inspected we will issue you a refund, minus shipping fees, and minus a 15% restocking fee.

Warranty

Warranty on Lamps/Bulbs: Lamps & Bulbs are warranted for 1 month from the date of purchase, not from when they are put into use.
Warranty on the rest of the products: 1 Year by default unless otherwise specified. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.