Fleshlight Vibro Lady - Masturbators
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Sold and delivered by FLESHLIGHT AUSTRALIA PTY LIMITED (ABN 90 164 300 921)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
All orders are shipped by Australia Post and are sent within 3 business days of the order being accepted. Tracking is supplied with all orders and can be tracked on Australia Posts website. Delivery times are determined by Australia post.
All items that are unopened and unused can be returned for product value. We will NOT accept opened/used items for return. All items must be returned within 30 days from the date the item is delivered for a product value refund. If you have any questions regarding a return please contact us via the Order History in your Account dashboard before returning any products as any used products that are returned will be thrown away and no refund or reship will be issued.
Flaus
Attn: Returns
12 Smallwood Street
Underwood, Queensland, 4119
Make sure you contact us for an RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!
If you opened the item but it is defective or if it is not the item you purchased please contact us so we can resolve the issue for you. We will need to see pictures to verify if it is a defect or the incorrect item. Once pictures verify it is a defect or the wrong item we will send a replacement at our expense. We do not need the incorrect/defective item(s) back.
Please note, an item is not deemed defective if it doesn't feel any good or you're not happy with your selection after use. Due to the nature of the products and their usage, we cannot offer a refund in these situations.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
