LARGE ERGONOMIC PC MICE MOUSE MAT PAD With WRIST SUPPORT PROTECT REST Non-Slip
$14.95
Sold and delivered by DIS Technology (ABN 81 615 847 697)
DIS Technology, a division of DIS AUSTRALIA PTY LTD which Australian owned and operated company based in Melbourne, Victoria. We serve both retail consumers and the commercial market with tailor made solutions for each business's specific needs.
DIS Technology combines the latest technologies with over a decade of hardware expertise to design and build solid, reliable consumer electronics, mobile tech accessories and lifestyle ergonomic products.
We are a team of techies with a common appreciation for the finer details and utility of great products. We are driven by a passion to create innovative, high performance products that will make your life easier and a more enjoyable experience.
Our promise:
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
We try to ensure that all products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. We do not accept any liability for loss or damage suffered by anyone as a result of any such delays.
Where applicable, the date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by us.
Where a customer gives written authority for products to be delivered without a signature, any and all included insurance cover will be voided.
The couriers or postal services nominated by us will deliver products during local business hours (9am to 5pm, Monday to Friday).
We are not responsible for the delivery times of products. Once products have been dispatched, it is the customer's responsibility to liaise with the courier nominated by us (as notified to the customer) in relation to date and time of delivery. We shall not be liable for any inaccuracy of information provided to customers relating to the date and time of delivery.
We reserve the right to not ship to remote or rural locations.
A re-delivery fee or restocking fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery
Change of Mind Returns
At DIS Technology, we emphasise convenience. That is why we offer a 14 Day Change of Mind Returns Policy.
If you wish to return your purchase, please follow the instructions below within 14 days after the original transaction date to organise the return of your product and receive a refund of the purchase price of your product (excluding initial delivery & handling fees). There will be a restocking fee of 20% of the original purchase price, or $30 (whichever is lower). Buyers are responsible for paying the return shipping.
Under Australian Consumer Law, companies are not required or obligated to accept returns that are simply a Change of Mind. Our goal is to always provide world-class customer service and we know that sometimes circumstances change and you may no longer need an item you purchased. Under certain circumstances, we can accept your item back as a 'Change of Mind'. If you have any questions about this, please feel free to reach out to our Support Team and we can help clarify any concerns you may have.
We will only accept products for a change of mind return that are still FACTORY SEALED. Any product that has already been opened (including removing shrinkwrap or labels being broken) can not be returned under any circumstance as a Change of Mind. This can include items where you have purchased an item and found it did not fit/suit your requirements.
DIS Technology may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.
Items deemed Dead-On-Arrival (DOA), Damaged in Transit, Faulty or Delivered Incorrectly
If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service team within 3 days of when goods were received from the Carrier. This may mean the product needs to be returned with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. For items that are large and bulky (for example, gaming chairs), they need to be repacked in a manner that makes them safe to be transported.
Once we receive the item, DIS Technology will provide you with a Return Authority (RA) number via email. Our Support Team will test your item and may contact you for more information. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, we may need to refer your item(s) to the manufacturer for further testing and advice.
If it is determined that the product is not faulty and is working as expected, or it is determined that any defect or damage was caused after you took possession the item(s), we will return the product to you at your cost. You will be responsible for any costs associated related to the testing and/or return of the item(s) to you in this instance.
If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. Please contact our Customer Service team and we can arrange for this item to be returned to us at our cost and (if applicable) arrange for the correct product to be delivered to you.
Return Procedures & Process
Please contact our Support Team through the Dashboard provide our team with the following details to enable us to efficiently deal with the situation:
To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.
Our Support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment.
When a return is authorised, we will supply you with a Return Authority (RA) Number by email. It is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered. Items returned without detailed information will be delayed in processing or be ignored.
We will notify you once we have received and inspected your return. The outcome of the inspection should take no longer than 7 business days from the date the item is received by our support department (times may vary).
We will arrange for testing, repairing or replacement of the product or a refund where appropriate. For refund, we will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DIS Technology may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. DIS Technology reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
DIS Technology reserves the right to make changes to this Refund Policy without notice.
All our products come with 90 Days Limited Warranty unless stated otherwise. This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product. An original or copy of a sales receipt from the DIS Technology or authorized sales retailer is required for warranty service.
Warranty Exclusion
Warranty Claim Procedure
All warranty claims are to be submitted with a completed Return of Merchandise Authorisation (RMA) Form.
You may also be required to provide a sales receipt along with photos/videos to assist in the claim process. Customers are responsible for the proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customers are responsible for any shipping and insurance cost involved in sending the warranty claim goods back to DIS Technology.
Warranty repair timeframe may take up to 45 days depend on replacement parts availability. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product.
Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee of $35 at the discretion of the company
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
