Portable A4 Bluetooth Wireless Thermal Printer Compatible with iOS Android
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Sold and delivered by HUA REN TECHNOLOGY (HK) CO.,LIMITED
Welcome to Biwiti, your premier destination for a diverse selection of home, outdoor, electronics, and personal care products. As a global distributor, we take pride in curating high-quality items that cater to your unique lifestyle. Whether you're looking to transform your living space, enhance your outdoor oasis, or stay up-to-date with the latest electronics and personal care essentials, we've got you covered. Our mission is to provide a convenient one-stop-shop for all your needs, ensuring you have access to chic and trendy products that elevate your everyday life. Thank you for choosing Biwiti, and happy shopping!
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Your satisfaction is our top priority. If you encounter any issues with your order, please contact us right away.
1. Order Issues:
If there's a problem with your order, please contact us with a detailed description. Including photos, if possible, helps us understand the issue better.
2. Returns for Unsatisfied Purchases or Change of Mind:
You can return products within 30 days from the order date, provided the items meet these criteria:
- The product is in its original packaging and saleable condition.
- The product is unused and in brand new condition.
- The product hasn't been damaged while in your possession.
You'll cover the return costs, and the initial shipping fee is non-refundable.
3. Change of Mind Returns:
Customers can return goods for a change of mind within 14 days of receiving the product, if:
- The product is returned in its original packaging with all accessories.
- The product is in new condition, suitable for resale.
- The product hasn't been damaged while in your possession.
Customers bear the risk and cost of return, including postage. We recommend using a tracked and insured service, especially for high-value items.
4. Return Process:
To start a return, please follow these steps:
- Contact our customer support team via the Kogan Account Dashboard with a detailed description of the issue.
- If applicable, attach photos showing the problem.
- Wait for instructions on the return process, including the return address.
- Return the product in its original packaging, meeting the criteria in this policy.
Processing Time: Orders are processed within 1-2 business days after payment.
Shipping Methods: we provide fully tracked shipping method and you can track your parcels accordingly.
Product Warranty: 1 year warranty from purchase date, covering manufacturing defects.
Claim Process: Contact us for warranty issues, and provide photos or descriptions.
Resolution: Repair, replacement, or refund for covered defects.
Exclusions: This does not cover misuse, accidents, or unauthorized repairs.
Proof of Purchase: Required for all warranty claims.
If you have questions or need assistance, please email us at first and our customer support is ready to help. Your satisfaction is our priority.
We value your business and aim to make the return process as smooth as possible. Please reach out to us if you have any questions or concerns. Your satisfaction is important to us, and we're here to assist you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Customer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
