Aussie Union Group

Sold and delivered by Aussie Union Group 

Aussie Union is an Aussie team taking on the big retailers, helping Aussies save hundreds of dollars on home and lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. 
Some of our key product ranges include furniture, toys, kitchen appliances, and recreation. We benchmark our products against high standards and offer great before and after-sales customer service, and that’s why our customers keep coming back. All of our extensive ranges are backed with a 14-day return guarantee, making them ideal gift ideas. So when you shop online with Aussie Union you can buy with peace of mind.

We ship our products fast throughout Australia and strive to create the best customer experience starting from our website experience all the way through to when the product arrives at your door. You can rest assured that Aussie Union not only has the right product for you but will save you hundreds compared to other over-priced brands! Buy smart and save.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

The Shop You Can Trust

Aussie Union always seeks to sell the greatest value products on the market. These items should be of an acceptable quality, fit for purpose, and matching their description. With such a large product range, 98% of our products are dispatched within 1 business day. Ensure your address is correct and postcode is consistent with suburb during checkout, and leave a correct Australian phone number in case the delivery man may contact you. On the odd occasion when things don’t go to plan, you can be rest assured that our Customer Service Team is here to help! Feel free to contact us.

As an online provider, we encourage you to retain all packaging as this will assist you in the rare case that the item needs to be returned for servicing or replacement. In line with the Australian Consumer Law, we will work with you to resolve any issue to the satisfaction of both parties.

Shipping

All items are dispatched from our warehouse in Melbourne, Australia. We currently dispatch only to addresses within Australia.
Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order. Please allow 1 - 2 business days for the tracking number to appear on the carriers’ website. 

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery

location. Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available. Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment. Some products may be dispatched in more than one carton, especially the bulky item.

We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests. If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.

Buyers must agree with the above postage and handling terms before purchase.

Returns & Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Aussie Union warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The Aussie Union warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by Aussie Union to provide service.

Until the nature of any fault is determined, the resolution Aussie Union can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. In the case of a minor failure, the Aussie Union warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Warranties do not apply where items are resold/rented for the purpose of profit. Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.

Returns

We accept returns. Please contact our customer service team immediately if:
• You changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchased
• You are not satisfied with any product that you have purchased.

Please note that you must comply with all return instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 10% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product, or orders cancellation while in transit.

Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.

Warranty Denial

Aussie Union may not accept the warranty claim in cases where the buyer has contributed to the failure or been misleading in their description of their issues. In these instances, where freight costs were incurred by Aussie Union to return your item for inspection, reimbursement to Aussie Union may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense.