Freight protection.
Extra protection every step of the way
While we prioritise the safe delivery of your brand-new goodies, we recognise that accidents can happen along the way.
Get peace of mind knowing that in the unlikely event that your product arrives damaged, you’ll get a priority replacement so you can enjoy your new product as soon as possible.
Why Choose Freight Protection?
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Priority Customer Service
As soon as you lodge your claim with customer service you’ll be placed into a priority queue, ensuring that your claim is dealt with as swiftly as possible.
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Advanced Shipping
You’ve already paid for your order, so you should be able to enjoy it as soon as possible. That’s why we’ll ship a replacement product to you before we’ve even received the damaged goods back.
Making a Freight Protection Claim
If your item arrives damaged and you have purchased freight protection, please Contact Customer Care via your account dashboard. You will need to select "Something I Ordered', choose the relevant product and then select "My product arrived damaged'.
Fill in all the required details. Photographic evidence of the damage must be submitted to Customer Care via your account dashboard within 3 days of receipt of the Product otherwise we may deny your claim (subject to any rights you have under the Consumer Guarantees Act).
We will get back to you promptly with the next steps and resolve your case as a priority.
To view the Kogan.com Customer Charter, please click here.