Vagabond Games

Sold and delivered by GAMES R US LIMITED (NZBN 9429036916672).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

General Store Information

Vagabond Games & Collectables is a premier hobby destination in Auckland, New Zealand. They offer a vast range of trading cards, model kits, RPGs, board games, and pop culture merchandise, supported by knowledgeable staff and active community events.

Return Policies

All items for return/exchange/replacement/warranty repairs etc. MUST BE ACCOMPANIED by a copy of your purchase order. This allow us to process your return order faster. 

Received the wrong item? No problem, pack your order into the original courier parcel and call to organize a return to sender. This is charged to our company. Once we have received your incorrect parcel we will get your replacement or refund processed in the next 2-3 days. Should any delays arise, we will contact you ASAP. 

Item was damaged in transit? If you item was damaged between leaving the company warehouse and arriving at your delivery address, please document the damage and test the product. If the product fails to work please return it to us and organize a return to sender. We will get a fix organized within 2-3 days of the arrival at our store. 

Item was faulty? Please arrange via email to return the item to us, we will test the item and if a replacement needs to be sent we will contact you on the process (some items require us to return the product to the supplier). Please note if the item is found to be non-faulty you will incur the charges for both sending and receiving the product. 

Warranty repairs? Please contact us ASAP with regards to these as different suppliers have different policies on warranty repairs. We are fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us. 

Trading Card Games Faults? If you receive any trading card game products from us (Magic the Gathering, Yugioh, Cardfight Vanguard etc) and there is a problem with the contents of the product such as missing cards etc. Please contact the local distributor directly for a product fix.

In the instance you want to cancel your order please note that a 10% restock fee may be entailed.

Shipping & Warranty Policies

DISPATCH AND DELIVERY TIMES

Note that all the delivery dates and estimates are counted from the time your order leaves our premises. We aim to fulfil your order within 24 hours of receiving your order to ensure the most timely delivery of your purchases, but because we do not control all parts of the delivery chain we are unable to guarantee that your order will always reach you at the estimated time, and thus delivery to some parts of the world, on occasion, may experience slight delays.

Any Orders made outside these timeframes will be processed and dispatched the next business day.

HOW TO TRACK YOUR ORDER

When your order is dispatched you will receive an email with your order tracking information. 

Our Customer Services team will contact you when your order arrives back safely.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.