Smartpick

Sold and delivered by SHAMI LIMITED (NZBN 9429053199270).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return Policies

Return Period

We offer a 30-day return period starting from the date your order is delivered.

Return Conditions

To qualify for a return, please ensure that:

• The product has not been used
• The item is returned in its original packaging
• All included accessories, manuals, or parts are sent back

Products damaged due to improper use or mishandling are not eligible for return

Return Shipping

If you receive a defective, damaged, or incorrect item, we will arrange or cover the return shipping.

For returns due to change of mind or incorrect order placement, return shipping costs must be paid by the customer.

Refund Process

Once the returned item is received and inspected, the refund will be issued to the original payment method used during purchase.

Refund timeline: Typically processed within 3–5 business days after return approval.

Exchanges

If you wish to exchange your product for another model or variant, please reach out to our support team.

Exchanges depend on product availability.

How to Request a Return

To begin a return request, please contact us.

Kindly include the following details:

• Full name
• Order ID
• Reason for return
• Clear images (if the product is damaged or faulty)

Items Not Eligible for Return

• Gift cards or vouchers
• Products showing signs of misuse or intentional damage
• Clearance or heavily discounted items (returns may be considered on a case-by-case basis)

Shipping Policies

We aim to process and ship all orders as quickly as possible. Most orders are dispatched within 24 hours, unless a different handling time is mentioned on the product page.

Shipping timelines may vary depending on the size and type of the product.

Small to medium-sized items are typically delivered within 1-3 business day.

Larger or bulky items may take approximately 2–4 business days to reach their destination.

If your order has not arrived within the expected delivery period, please feel free to contact our support team. We are always happy to assist and provide updates on your shipment.

Warranty Policy

At SmartPick, we are committed to providing high-quality products. This warranty policy outlines the coverage and process for warranty claims.

Warranty Coverage

All products come with a 12 month limited warranty from the date of purchase.

The warranty covers manufacturing defects and faults under normal use.

Warranty Does Not Cover:

• Physical damage, misuse, or accidental damage
• Water or liquid damage (unless the product is water-resistant)
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by improper installation or handling

Warranty Claim Requirements

Proof of purchase (receipt or invoice) is required.

The product may need to be returned for inspection before approval.

Resolution Options

If the defect is confirmed, SmartPick will at its discretion:

• Repair the product, or
• Replace the product, or
• Provide a suitable replacement of equal value.

Claim Process

Please contact our support team with your order details and a description of the issue. Our team will guide you through the next steps.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.