Long Lashes Lengthening Mascara
Sold and delivered by BEAUTY BRANDS GROUP PTY LTD (ABN 22 106 030 835)
Contact Seller
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Our vision is based on the premise of making luxury spa experiences and high-quality everyday beauty products, readily accessible and available for all. Our founders embarked into the beauty world 20 years ago with a passion for skincare and premium beauty products, that made a difference. Today, thousands of Australians are experiencing a beauty treatment or service with our high-quality beauty products. ShopBeauty was created to bring new, fun, high quality, and innovative Beauty products to all Australians. Our brand offers an alternative to mainstream brands and breaks away from all the masked glitter to bring you high quality products without breaking the bank! It’s time to discover a new approach to beauty care. One that creates a feel-good version of you!
Delivery varies by location, please see the expected timeframe to receive your product below:
- Metro: 2-5 business days
- Regional: 5-10 business days
If you are unavailable at the time of delivery re-delivery fees may apply. Orders are processed and dispatched from Melbourne, Victoria.
We understand that sometimes you may change your mind and want to return an item for a refund or a replacement. ShopBeauty offers returns within 30 Days from the original purchase date. All items returned need to be in brand new condition, unopened, unused and in their original packaging. Unfortunately, if the item is NOT in new condition, has been opened or used, we will not be able to
provide a refund. The item will be returned to you after a re-delivery fee has been paid. Original shipping fees will not be refunded. When returning any item please repack the item carefully so that it reaches us safely. We recommend only using shipping services that can be tracked and you retain tracking numbers in a safe place. We can not take responsibility for items lost during shipping
*Please note - while we have tried our best to accurately represent product colour and packaging, these may vary and may be impacted by monitor and resolution. Therefore, we are not able to offer refunds on items due to incorrect colour choice.
If you have received an item that isn't what you ordered or is damaged, please take a photo immediately and contact us within 3 days of delivery.
All products sold by ShopBeauty are covered by Australian Consumer Law and the Manufacturer's Warranty for manufacturing defects. If the item you have received is faulty, please contact us via your Kogan Account and provide as much detail as possible regarding the fault and your original invoice number as well as any photos to show the issue. Subject to Australian Consumer Law and depending on the Manufacturer's Warranty terms and conditions, the item will be repaired or replaced. If the item is to be replaced and it is no longer available, the original purchase value will be refunded.
If the item is to be repaired, we will provide details on how to return the item. In some cases the item will need to be returned to the Australian Distributor and you may be asked to return the item directly to the supplier. Shipping costs for repair items will require payment before items are returned to you. If you select to organise your own returns, we recommend that you only use services that can be tracked and you retain tracking numbers in a safe place. We do not take responsibility for items lost during shipping.
Return times can vary depending on your location and which shipping service you choose. Once your return has been received we will process approved refunds or replacements within 5 business days. Repair times can vary, we will keep you informed regarding the progress.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
