Raksan Tech

Sold and delivered by RAKSAN AUTOS LIMITED (NZBN 9429031283731).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

General Store Information

Raksan Tech™ is an technology retailer serving customers across New Zealand. We offer a range of new and professionally refurbished laptops, tablets, accessories, and consumer electronics sourced from authorized and reputable suppliers. Our focus is on delivering dependable products, competitive pricing, secure packaging, and fast nationwide shipping. We are committed to excellent customer service and a smooth purchasing experience.

Return Policies

Returns, Exchanges & Cancellation Terms

Cancelling an Order

Orders may be cancelled prior to dispatch. If cancellation is approved, a 6% processing deduction will apply to cover payment gateway charges and administrative handling.

Once an order has shipped, it cannot be cancelled and must instead follow the return procedure.

Exchanges Within 7 Days

We offer an exchange option within 7 days of receiving your item, subject to the following requirements:

• The product must not have been used or opened
• All original packaging, seals, accessories, and documentation must be present
• The item must be suitable for resale as new
• Proof of purchase is required

Purchases made using finance or instalment plans are not eligible for exchange.

Custom or specially sourced items are excluded unless defective.

If You Ordered the Wrong Item or Changed Your Mind

If the product is no longer required:

• Exchanges are permitted within 7 days if the product remains factory-sealed
• Refunds are not issued for personal preference or selection errors
• Please confirm specifications carefully before purchase

Items That Cannot Be Returned

For health, safety, licensing, or activation reasons, the following products are non-returnable unless proven faulty:

• Earphones or in-ear audio devices
• Personal grooming equipment
• Smart wearables

Incorrect Product Delivered

If we supply the wrong item:

• Notify us within 7 days of receiving the parcel
• The product must remain unused and in original condition
• We will arrange replacement, refund, or credit depending on availability

Shipping & Warranty Policies

Shipping Damage

If goods arrive damaged during transit:

• Report the issue within 24 hours of delivery
• Provide photos of both the packaging and the damaged item
• After verification, we will arrange replacement or refund

Faulty on Arrival or Early Failure

If a product does not function as expected:

• It will be assessed in accordance with the Consumer Guarantees Act 1993
• Repair, replacement, or refund will be provided where applicable
• The item must be returned for testing

Claims should be submitted within 14 days unless covered by manufacturer warranty

Manufacturer Warranty Claims

For issues occurring during the warranty period:

Products will be repaired or replaced where possible

If no replacement is available, a refund may be offered

Customers are responsible for sending items to us unless consumer law requires otherwise

You may also contact the manufacturer directly for faster service

Return Fees and Inspections

In certain situations:

A restocking charge of up to 6% may apply

If testing shows the product is not faulty, handling and freight costs may be charged

Promotions and Bonus Items

If your purchase included free or discounted extras:

• All components of the promotion must be returned together
• Redeemed bonuses will be deducted from any refund

Refund Eligibility

Refunds are provided only when required under applicable consumer law (e.g., faulty goods or incorrect supply).

We do not provide refunds for change-of-mind purchases.

Important Notes

Delivery fees are not refundable unless the return is due to our error or a defective product

Proof of purchase must accompany all claims

Where required by law, we will organise collection at our expense

Otherwise, customers must arrange safe return shipping

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.