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NZ Homeware

Our products

Brass Chrome Kitchen Sink Mixer Taps Swivel Spout

 

 

Exclusive discount with

Round Chrome Shower/Bath Wall Mixers

 

 

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LifeSmart Cololight Plus Homekit-Deluxe Set

 

 

Exclusive discount with

450x215mm Black Granite Quartz Stone Kitchen/Laundry Sink Round Single Bowl with Overflow Top/Under Mount

 

 

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Brass Matt Black Short Basin Mixer Tap

 

 

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Stainless Cocktail Shaker Set Bar Strainer Maker Mixer 10pcs Set Copper Plated

 

 

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Chrome Freestanding Bath Mixer Taps With Hand held Shower Tapware Bathtub Faucet

 

 

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Gooseneck Pull Out LCD Display Kitchen Laundry Sink Mixer Tap 360° Swivel Chrome Faucet

 

 

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6PCs 600ml Mason Jar Clear Glass Tumbler Iced Drinking Tea Coffee Beer Cups Lids Straws Brushes Gift

 

 

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Gray Double Layer Cat House with Scratching Mat Foldable Pet Cave

 

 

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Sky Pattern Double Layer Cat House with Scratching Mat Foldable Pet Cave

 

 

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Collapsible Car Trunk Organizer with Removable Leakproof Cooler, Heavy-Duty Oxford, Configurable 2�C3 Compartments & 6 Mesh Pockets

 

 

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Terms & Conditions

Sold and delivered by XPERT TRADING LIMITED (NZBN 9429046230904)

NZ Homeware take pride in our products and endeavor to bring you premium quality products at affordable prices.

Our range has everything you need for bathrooms, kitchens and laundries. If you have any trouble with choosing or finding your items, you can contact us and our qualified staff  will answer any questions.

At NZ Homeware, we take deep pride in our ability to continually deliver high quality manufacturing and customer service. It is this commitment to exceptional service that has led to us becoming leaders in the bathroom retailer industry.

The professional team of NZ Homeware made of hundreds of members. NZ Homeware is responsive and professional. We knows that you want the best from your bathroom environment. Committed to providing all of our customers with the highest-quality bathroom experience from start to finish Auckland residents can trust our experts to provide them with all that they need to transform their bathroom according to their vision.   

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Returns and Refund Policy

1. You are welcome to return products for a refund if they are deemed faulty, damaged, missing parts or Incorrect Products. Products being returned need to be in original condition; with any packaging intact, and your proof of purchase included.

2. All customers can contact us.

3. All customers must contact us within 10 days after receipt in regards any return. 

4. NZ Homeware is not liable for any return if customers simply only change mind or order by mistake. In this case, customers need to pay return postage plus 15% restocking fees along with the original package and all accessories. The purpose of a Restocking Fee is to defray actual costs incurred by the company in receiving and processing the item/s back into inventory.

5. Upon receipt of the item and completion of our inspection, a refund or replacement will not be processed. If the order is found to be defective, we can either grant a full refund, or a replacement with no additional cost. If the order is not found to be defective and we grant a refund, 85% of your original payment. Our warranty does not apply to products that have been the issue, modified, repaired or abused by anyone. NZ Homeware products reserve the right as the final authority and whether the products should be replaced or refunded.

6. NZ Homeware is not liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products.  

Warranty Policy

Warranty Claims

• The warranty claim only applies to defects that have arisen solely from faulty materials or workmanship in the Products

• and does not apply to other defects which have arisen as a result of the following: accidental damage,abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse conditions, including excessive water pressure, temperature or neglect of any kind. Alterations and repairs of the Products will void the warranty.

• The warranty period commences from the date of purchase.

• The warranty applies only to the original owner and it is not transferable.

• NZ Homeware reserves the right to amend, improve and or change any or all products at anytime.

• Where a product is covered by a parts and labour warranty, the warranty covers both the repair of the defective part or the provision for a spare part to replace the defective part and the installation of the part.

• Where a product is covered by a part only warranty, the warranty covers the repair or replacement with spare part of the defective part and does not include the removal of defective part or the installation of the replacement part or product.

♦ NZ Homeware requires adequate access to Product, fittings and fixtures to undertake warranty repairs.

♦ NZ Homeware will not be responsible for any consequential damage or costs where adequate access to product fittings is not accessible

♦ To the extent permitted by law, NZ Homeware, will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind by any defect in the Products or components.

Warranty Exclusions

The warranty shall be void for the following reasons:

• A customers’ inability to supply proof of purchase or equivalent documentation

• Products have not been installed fully by a Licensed Plumber or Electrician or qualified installer

• Products are not installed according to National standards and State Regulations relevant to the product

• Products are not installed according to the Manufacturers installation instructions 

• Water pressures and temperatures that exceed stated limitations as below

¤ Max temperatures: 75 degrees

¤ Min temperature: -1 degree

¤ Max pressure: 1000kPa

¤ Minimum pressure 150kPa (300kPa for Shower/Bath diverters)

¤ NOTE: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.

¤ NOTE: the 1000kPa maximum water supply pressure does not apply to fire service outlets

• Fitting of other devises to tapware, eg: water filter 

• Isolation stop taps are not installed where required 

• Fitting of NZ Homeware, non-approved in tap body or end of line water flow regulating devise

• Products used with water additives such as cleaning and or deodorizing additives in cisterns

• Fair wear and tear, including scratching 

• Unsuitable or improper use or installation of item 

• Product is exposed to environmental elements, chemical, electrochemical or electrical influences

• Damage as a result of obstructions due to inadequate flushing of the systemand water supply prior to use,including but not limited to silt, corrosion, excess water pressure, sand, dirt, thread tape, copper tubepieces,other items not normally presented in potable water supplies 

• Failure to regularly clean or replace dirty or blocked outlet aerator inserts 

• Service and or repairs with non-standard replacement parts previously undertaken without written approval by NZ Homeware

• Non-installation of flow regulators in tapware and showers heads etc 

• Damage to finishes due to adhesives, sealants or abrasive cleaners etc 

• Damage to finishes arising from installation or post installation use 

• Damage due to abuse as determined by Service agent 

• Failure to use no-acetic silicone when adhering mirrors towalls 

• Failure to observe Manufacturer care and cleaning instructions 

• Failure to install vanities and basins/tops to finished/completed wall coverings eg. Tile, masonry or other cladding method deemed acceptable as per the Building Code (of Australia) 2013 

• The warranty does not cover any vanity and/or top and /or basin that has been tiled ‘into’ awall, e.g.fittingor fixing a vanity to a wall and tilling around it and/or tiling down and /or around the vanity andtop/basin

• NZ Homeware will not be liable for the cost of installation or removal of any itemand the warrantywill bevoided if damage occurred during or after installation or a damaged or incorrect unit has beeninstalled

Before Installation

It is the installer/ consumers responsibility to ensure: 

• Product is not damaged prior to installation 

• The product is as per item purchased and listed on Tax Invoice, correct item, series, colour etc

• The product has all its components 

• Required maintenance is performed.

If product has marks, chips or imperfections, missing components or is not what was purchased, andisdeemed unacceptable and/or has been damaged in transit, the product should not be installed.

Please contact us immediately to advise of your concerns (prior toinstallation).

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.