Folders

Sold and delivered by Kaikora Farms Ltd (NZBN 9429040649269) 

About Us

Who are we? Who is Folders? Well, you've probably not heard of us until now but we are really glad you're here checking us out.

We're a family team with a great kiwi story to tell. We started small, in a postage-stamp sized building, but our innovative use of 'Number 8 wire' (a classic Kiwi phrase for resourcefulness) has allowed us to grow exponentially.

We sell product ranging from furniture (dining tables, sofas, entertainment units) and whiteware (fridges, ovens, dishwashers) to music (guitars, keyboards, amps) and office suppliers (shredders, laminators, binders). So check us out!

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return and Exchange Policies

The vast majority of orders at Folders are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. This should help you determine what’s covered.

• The item I received is not the item I ordered:
Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Folders. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

• The item I ordered was damaged in transit:
If your item was damaged between leaving the Folders warehouse and arriving at your delivery address, you will receive a full refund or replacement. Courier Post will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accept you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.

• The item I ordered arrived faulty or didn’t work as intended:
Please arrange with us to return the item for testing. If we confirm that the item was damaged before leaving the Folders warehouse, or was faulty out of the box, your item will be repaired or replaced by Folders free of charge. A refund may also be offered in some circumstances.

• The item I ordered did not arrive:
If your item did not arrive the first thing to do is contact us, and we’ll organise. If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with the courier on your behalf. 

• I’ve changed my mind and no longer want the item I ordered:
Change of mind returns can be processed as long as the item is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will have our Returns Team assess the item and if everything checks out OK you will receive a refund of the returned goods only.

•I’ve had my item for a while, but it no longer works as described:
We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.
Folders is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us via the order history in your account dashboard.

Shipping and Warranty Policies

We deliver nationwide in New Zealand as long as we have courier or truck access. However, the Chatham Islands, Great Barrier Island, and Stewart Island are a little more problematic. Please contact us in this case to see what we can do. We are certainly able to deliver to a freight forwarder arranged by the customer.

Delivery times: We do our best to get you your order as fast as possible. It often depends what time of the day you order, where you live, and whether it is a courier pack, or a truck delivery. It can be overnight to normally 3-5 working days depending on the circumstances. Rural addresses may take a day or two extra. We will always communicate with you keeping you fully informed.

Large delivery items: You will receive email notification when your order has been processed to confirm delivery. If you have any specific requirements or dates and times please advise us immediately and we will attempt to accommodate your request. Please reply promptly.

Small delivery items: Our team will dispatch the item out to you on the next available courier. You will receive notification when your order has been processed and you will also receive an email when your order is dispatched via CourierPost to advise you that the item is on its way.

Order tracking: We use CourierPost for our small item deliveries; once you have received email notification that your order has been dispatched and you have been supplied with a tracking number, you are able to track your parcel via the track and trace section of the courier post website: www.courierpost.co.nz

For large item deliveries, you will be contacted by our team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them. To make changes to your delivery time or for updates on product lead times, please contact us via dashboard during normal business hours.

Note: In the unlikely event there is a stock issue our customer service will immediately contact you with expected delivery times, any alternatives we can offer, and if you do not wish to wait will arrange an immediate refund.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.