Revlon ColorStay Makeup Normal/ Dry Skin 30ml 150 BUFF - 2 pack
Seller Don't Pay $120.70
Seller Don't Pay $6.04
Seller Don't Pay $39.87
Seller Don't Pay $39.87
Sold and delivered by INVENTORY WIPEOUT PTY LTD (ABN 95 163 624 226)
Cosmetix is a family owned business based in the South West of Sydney. With more than 35 years’ experience in the beauty industry, throughout that time we have been sourcing genuine brand name beauty products from established and trusted suppliers, worldwide.
All orders are sent exclusively with Australia Post eParcel to the address provided upon checkout and by default require a signature on delivery.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
All orders are sent exclusively with Australia Post, should you decide to change the delivery address during transit with the courier or authorise the courier to safe drop the order, Cosmetix will no longer accept any liability should the order get lost in transit.
In the event that an order that Cosmetix has sent out is returned to us due to
i.the address supplied is incorrect/incomplete (ie. not including your apartment number)
ii.it remained unclaimed at an Australia Post outlet for a period of 14 days
iii.customer refusing delivery of the order or is no longer known at the address supplied
iv.change of delivery address/redirect request during transit that was unable to be actioned by the courier
Australia Post will return the order to Cosmetix at an additional cost to Cosmetix. Cosmetix will deduct the RTS fee charged by Australia Post ($11.50) from the value of the goods with any balance to be refunded to the customer. If the original order qualified for free postage or a postage discount, a $19.95 fee will be deducted to cover the cost of the initial postage and the RTS fee. Cosmetix will not resend the parcel.
If the order has already been dispatched from our facility to an incorrect address we were provided, Cosmetix will not be able to refund or resend the order. Cosmetix will deduct the RTS fee charged by Australia Post ($11.50). Should the customer reach an agreement with the courier to have the parcel redelivered/ redirected to another address, Cosmetix will not accept any responsibility should the parcel be lost in transit or misdirected by the courier.
In the event that an order that Cosmetix has despatched is not received within the advised delivery period. Cosmetix requires the customer to contact us directly within 30 days from the date that the order was placed to bring this to our attention so we can follow it up with the courier. Enquires lodged outside of 30 days from the date the order was placed, will not be accepted.
If you received your order and you've changed your mind about something you've purchased, simply contact us within 14 days of receiving the item. Once we have received your returned item, it will be inspected and if the item is found to be in it's original, resalable condition, we will facilitate an agreed resolution.
Please Note:
• Postage for change of mind returns is paid by the customer
• We are unable to offer product exchanges for change of mind returns
• The product must be returned in the original packaging, unopened, unused and/ or untested
• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
• Fees may apply
If there is a supply issue with your order, Cosmetix requires the customer to notify us within 7 days of the order being delivered/received so that we can appropriately resolve your issue. Notifications of supply related issues received outside of this 7 day period will not be accepted.
Because of the way our system processes orders, orders cannot be changed online once placed. Cosmetix will not be able to make any changes are not responsible for any incorrect details provided.
In the unlikely event that an item arrives and is faulty or damaged please contact us within 14 days of the date received and provide a description of the issue/ fault and supporting images to allow us to provide an exchange or refund. If damage has occurred due to misuse we reserve the right not to provide an exchange or refund.
In the rare instance that you've had an allergic reaction to a product, please take a clear photo of the reaction and discontinue use immediately. Contact our customer service team who will assist you.
Returns for allergic reactions must be less than 20% used when the product is returned to us and the return postage cost is at the customers expense.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
