CHIZ 800 Sideboard - White & Marble
Sold and delivered by Wishstore Limited (NZBN 9429031164481)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
All parcels are sent out in an overnight package, but please understand that it may take longer than 1 day.
Auckland: overnight - two (2) working days
North Island: overnight - three (3) working days
South Island: two (2) - five (5) working days
It may take up to five (5) more working days for delivery to a rural area
When we print out your packing slip for dispatch, you will get an automatic notification with a tracking number.
All parcels must be signed for upon arrival. If you advise in advance, we will ask the courier not to obtain your signature.
We are not responsible for any lost or damaged items if you advised us to leave the parcel at a particular place.
If your item comes back to us due to the insufficient address provided or no one available at home after the couriers left the card to call, we claim the right to keep the returned parcel until we receive an additional shipping payment with alternative or updated delivery address. If you would like to cancel your order at that point, we will issue a refund after deducting 10% restocking fee. Your payment for delivery will not be refunded at all.
1. Only one (1) man and a truck for the delivery. Please help our delivery guy to unload the furniture to your door.
2. Our delivery service is door-to-door. We respectfully refuse to carry the furniture upstairs or to take the furniture out of the box and put it in a particular position. If you need extended delivery service (Auckland only), please contact us in advance to arrange that
3. Our delivery guy is only doing 'delivery'. He won't install or assemble the furniture
4. (Auckland Only) We will give you a call regarding the delivery time of at least one (1) or two (2) working days in advance. Please understand that our delivery guy may not make the exact time due to various circumstances including traffic jam, flat tyre, natural disasters and so on.
5. (Auckland Only) We have to schedule delivery times. We may not meet your specific delivery date request. Our delivery times are usually between 12 pm and 5 pm on Weekdays, and 12 pm and 4 pm on Saturdays. We do not deliver on Sundays or Public holidays
6. We outsource delivery service to other areas than Auckland. Once the freight company pick up your order at our warehouse, we will provide you with a tracking number. It usually takes three (3) to fifteen (15) working days.
7. If you wish to cancel your order after we have dispatched we do not refund on the shipping cost and returning shipping cost will be applied with the restocking fee.
We provide a 1-year manufacturer warranty which starts from the date of purchase. If you believe your product is faulty, damaged or received a wrong product, please contact us within 48 hours with evidence of the claim. Item must be returned in its original condition and package.
Please choose your products carefully as we charge a 10% re-stocking fee for a change of mind. Shipping cost will not be refunded (if it is delivered) and it is the customer’s responsibility to bring the product back to our store.
Customer is responsible for measuring furniture to ensure that it will fit through all doorways, lift access and entrance. Delivery failure due to limited access will incur an additional delivery fee coming back to the store.
No refund on the customised or altered unit as they are specially requested by you.
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
