Extended Care Terms And Conditions
The purchases you make are long-term investments - so why not invest in long-term protection?
Our Extended Care plans are the best way to protect your brand new goodies for the long haul.
Extended Care doesn’t just extend the protection of your new product. It also includes priority support and service, as well as covering you for mishaps such as accidental drops and spills!
Please note that Extended Care cannot be purchased after placing your order.
Extended Care Terms and Conditions (for sales from 04/10/2021 onwards).
Why Choose Extended Care?
Mishap Protection
If your product suddenly breaks down due to the quality of the product after being dropped, exposure to physical shock or pressure, or coming into contact with liquid or heat, you’ll be covered for up to 12 months for repairs and replacements (6 months for refurbished items). A service fee may apply. See T&C for more information.
Direct Phone and Email Support
Contact us on the details in the Terms and Conditions brochure above for specialist assistance Monday to Friday 9am to 5pm (AEST). New Zealand extended care customers can phone (09) 950 8409. Please note this number is only for customers who have purchased extended care.
Parts and Labour Cover
If you have a valid claim under your Extended Care plan, you’ll be covered for the cost of parts and labour required to repair your product to normal working order. All assessments and repairs will be carried out by an Authorised Repair Agent.
Freight and Repair Fees Covered
If you have a valid claim under your Extended Care plan, you’ll be covered for the freight and repair fees required to send your product to our Authorised Repair Agents and back to you.
On-site Collection for Big Appliances
If your big screen TV or appliance is too large to be sent return paid by post, we'll arrange on-site courier collection for you.
Transferable
If you decide to sell your product while covered by Extended Care, you can transfer the plan over to the new owner.
Extended Care Purchased Before 03/10/2021
For T&Cs for Extended Care purchased from 01/06/2020 to 03/10/2021, please see Extended Care Terms and Conditions For Sales between 01/06/2020 to 03/10/2021.
For T&Cs for Extended Care purchased from 01/09/2019 to 31/05/2020, please see Extended Care Terms and Conditions For Sales between 01/09/2019 to 31/05/2020.
For T&Cs for Extended Care purchased from 01/03/2019 to 31/08/2019, please see Extended Care Terms and Conditions For Sales between 01/03/2019 to 31/08/2019.
If you are looking for your T&Cs for Extended Care purchased prior to 01/03/2019, please see Extended Care Terms and Conditions For Sales Prior to 01/03/2019.