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Removing an Account From Your Android Device

You can use the instructions below to remove an account from your Android device:

  1. Open the Settings menu of your device.

  2. Scroll to the "Accounts" section and tap the name of the account you want to remove.

  3. For Google accounts, touch Google and then the account you wish to remove.
    Important: When you remove your Google Account, all the email, contacts, Calendar events, and other data associated with that account will no longer automatically sync with your device.

  4. Touch the Menu icon (this will be three vertical dots/squares or a square icon with sliders) in the top right corner of the screen.

  5. Touch Remove account. If this is the only Google account on the device, you may need to enter your device's pattern, PIN, or password as a security measure. This ensures that only you or someone you trust is removing the account from your device.

We recommend performing a factory reset of the device prior to returning it under warranty.

Please note: for Android 6.0 onward, you may be required to enter your Google Account details after completing the factory reset to ensure that the account has been entirely disassociated.

If your phone is not turning on, please follow the steps below to unlink it remotely

  1. Go to https://myaccount.google.com/ and Sign-in with your Google account

  2. Once you Sign-in, go to Review Devices under Device Activity & Notifications

  3. Select the device that you are returning.

  4. Select 'Remove' when the option is available.

  5. It will prompt you once again to confirm, please click on 'Remove'.

  6. From the next message window that appears, click on Android Device Manager

  7. Select your device and click on Erase.

  8. It will remove your account and data from the phone when it is next online/turned on.

If you have any problems at all throughout this process, please contact our Support team.

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