Making a Claim Under the Kogan.com Warranty
If you are experiencing issues with your product, please refer to our Help Centre first for instant answers to frequently asked questions or contact our support team.
Please note that where Products are faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Kogan Support via the Help Centre within 3 days of receipt of the Product failing which we can deny your claim.
To lodge a warranty claim:
- Simply contact our Support team and provide your purchase details along with a quick description of the fault.
- Our support team will review the claim and determine whether the product is covered by the Kogan.com Warranty and if so, whether it will need to be returned for assessment. If the product does need to be returned to us under warranty, we will arrange return shipping at no cost to you.
- Once we receive the product, our experienced technicians will assess it and if they can’t resolve the issue quickly, will send it to the manufacturer.
Enquiry & TroubleshootingWe will reply to your emails promptly.
Item ReturnIf necessary, your item will need to be returned.
Technical AssessmentYour item will be assessed by our technicians or sent to the manufacturer
Repair or ReplacementWe will worder parts to repair your product or replace the product if necessary.
Return DeliveryWe will deliver the product back to you.
While we are happy to deal with your warranty claim, many products are covered by a manufacturer's warranty as well as the Kogan.com Warranty so you can deal with the manufacturer directly if you choose. Often the manufacturer can provide a quicker turn around than us as they have a dedicated support team and more ready access to replacement parts.