The Lowdown
So, you've seen our prices and thought, wow, they're clickin' low. How do Kogan.com do it, time and again? That's a good question. No, it's an awesome question. Here's the lowdown.
The Kogan Guarantee applies to each and every product sold on Kogan.com.
In 2006, Kogan.com was established to help Aussies get what they love for less. We have a dedicated team who search, negotiate, and never settle until we get you the lowest possible prices on the things you love. How awesome is that?
We search the world to find the brands you love at a lower price. Whether it's Nike, ASICS, Kogan, Samsung, Apple or other popular brands, our Kogan.com team will find it for less. Then we’ll try to get them to knock a little extra off the price.
We’ve negotiated the best deals with manufacturers to deliver high quality brands you won’t find anywhere else. We even have our own Kogan brand. And because they’re shipped direct from the factory to you, it cuts all those costs in handling and shipping to and from warehouses.
When you buy from a retail store, you’ll typically pay extra because of the supply chain aka “The middle men.” Kogan.com cuts them all out, and we pass on the savings to you.
As an online only retailer, we have savings that the other retailers just can’t pass on. We don’t pay the high rents for store locations, we don’t need sales staff, and we definitely don’t need a big tea room with lots of bikkies. People like to eat bikkies.
When we noticed that Aussies weren’t being offered the best value essential services, we did what we do best. We negotiated and we negotiated, and we got some of Australia’s biggest providers of mobile plans, insurance, energy and more to pass on exclusive deals to you. Find out more.
Every single product is backed by our guarantee that you’ll get exactly what you clickin’ paid for. If it isn’t what you ordered or doesn’t match its description then we’ll make sure you get the correct product or you get a full refund. Eligibility criteria and exclusions apply, click here for more information.
Got a little too click happy? You have 14 days from the date of purchase to say, “Umm, I changed my mind.” That’s ok. It’s all good. Exclusions do apply, so please make sure you check out our full policy and instructions on how to return your purchase.
Every year, millions of items are shipped across Australia to millions of homes. Yeah, that’s a click load. And in ‘22, Kogan.com won the Australia Post Orias People’s Choice Award. Did we mention it was for the fifth time in a row?! Not a bad effort. Not bad at all.
Something not answered here? Contact us now, and we’ll get back to you clickety-split. We’ll share more of the most Frequently Asked Questions here too.
