Terms & Conditions
Sold and delivered by Melbournians Furniture Pty Ltd (ABN 73 149 511 508)
Buyers should ensure that they read this section before purchasing: Purchasing an item with Melbournians Furniture constitutes a contract with us and the Buyer. Unless agreed upon in email on changes of contract, it is assumed all buyers are agreeing with full terms and conditions, including on warranty, feedback, and return policies. While all care is taken, any errors or omissions in the description of items are not intentional. Images are only for illustration of products. Buyers must agree with the terms and conditions before placing their order.
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
Any defect or manufacturing fault must be notified within 7 days of receiving item, describing the issues, including pictures. Both parties must agree upon any returns or refunds before any are to be made final. Refunds will only be complete upon receiving of returned item. Most deliveries require someone to be present to sign and accept the goods. If no-one is available at the designated time, delivery will be returned and another delivery fee will be charged for subsequent deliveries.
We will replace the goods or make full refund, if:
- The goods are not merchantable quality - The goods don't match description - The goods do not fit for the purpose - And if the goods are returned unused in original package
We will not accept return or issue a refund, if:
- The goods arrived to you later than you'd expect. - You've changed your mind or your circumstances changed.
Returned items which are non-defective are subject to a 20% restocking fee.
12 Months Warranty applies to all products unless otherwise specified on listing. If any item shows symptoms of operation failure, defectiveness or broken on arrival (Dead on Arrival, DOA, Products), Buyers should contact us within 7 days of receiving item, describing the issues, including pictures if possible. If deemed DOA by us, full/partial refund or replacement of items may be given at both ours and buyer's discretion. Damages due to improper installation or negligence are not covered by Warranty. Buyer is responsible for any postage costs on returning items.
If the purchased item is greater than 25kg, or too large for one person to carry, the buyer must have someone available to help the courier unload the item. Delivery can only be made to ground floor of any address.
We only ship items within Australia, we cannot deliver outside Australia.
Most purchased items will have a tracking number provided, so you can track your item's transit progress.
Our Freight Service that we use operates during Monday to Friday only. Couriers are available during the weekend, limited based on Courier's jobs on the day. As these are outside our regular Freight Service, additional costs may incur.
Please note that deliveries and postage are contracted out to a third party delivery service and we are not responsible for the condition that the item arrives in.
Estimated Delivery times:
- Victoria: 2-5 Business Days
- New South Wales/Australian Capital Territory: 3-7 Business Days
- South Australia: 3-7 Business Days
- Queensland: 4-10 Business Days
- Tasmania: 4-10 Business Days
- Western Australia: 5-12 Business Days
- Northern Territory: 6-14 Business Days
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.