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Terms & Conditions

Sold and delivered by SOGA INTERNATIONAL PTY LTD (ABN 98 166 536 643)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.

WARRANTY

All our products come with a 12-month warranty. Your satisfaction is always our top concern. We would like to provide quality services that will suit your needs. If you are not satisfied in any way with your purchase, please let us know and we will be pleased to assist you.

We guarantee that all items supplied must be as described and fit for their general or specific purpose. If the criteria are not met, your purchase will be replaced in 14 days after the goods arrived at your place.

We are trying our best to resolve any problems occurred during servicing our valued customers. Please feel free to contact us for your Suggestion, Advice or even Complaint.

RETURNS

If you'd like to return the product, please email us first and our friendly customer service team will provide you the return address and guide you through the return process.
 
Damaged and Defective items during transit
If you happen to receive a damaged item, we apologize and will do our best to help you. We want to let you know that we do our best to package our products securely with the highest quality packaging materials. If you received a damaged item, you are entitled to have a replacement or refund. Photos and/or videos of the item will be requested for the process and our team will review your claim and will respond with further instructions. 

Faulty items
We provide spare parts for minor issues. For major issues, we collect the item for repair. If the item can’t be repaired, we will provide a replacement for the item.
If you wish to return a faulty/damaged item, please contact us.
 
Change of mind returns
Item/s can be returned for a refund or a replacement within 7 days. Products must be in the original package and unused condition, otherwise, the refund can’t be processed.
The refund will be given minus the original postage, handling fee, and 5% administration fee. The return postage will require you to return the item at your own expense.

Late Shipment:
Please contact us and we will request an update from our courier. However, the best way is to contact the courier directly as you might have missed the delivery attempt made by them. Once you contact them, they will investigate further to know the reason why the delivery has been delayed.Shipment will normally take 2-3 business days if the given address is within Victoria, 3-5 business days if within NSW,QLD and SA, 7-10 business days if within TAS, WA and NT.
 
Purchases made by mistake
Item/s can be returned for a refund or a replacement within 7 days. Products must be in the original package and unused condition, otherwise, the refund can’t be processed.
The refund will be given minus the original postage, handling fee, and 5% administration fee. The return postage will require you to return the item at your own expense.

Product not as described
We guarantee that all items supplied must be as described and fit for their general or specific purpose. If the criteria cannot be met, your purchase will be replaced or refunded in 7 days after the products arrived at your place. Products must be in the original package and unused condition, otherwise, the refund can’t be processed.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

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