Terms & Conditions
Sold and delivered by IDS (Hong Kong) Company Limited
All products we sell are international and genuine model and comes with original retail box an Australian adapter.
All items are in stock and will be dispatched from our Melbourne warehouse in 24 -72 hours of your payment being received. ( Excluding holidays and weekends)
Normal shipping lead time is 3 - 7 working days for most regional areas provided there are no unexpected circumstances such as courier delay.
(1) We cannot be held responsible for delays caused by Australia Post.
(2) Delivery could take a little longer for PO BOX address or rural areas (Out Of delivery Area).
Return & Refunds:
With 14 days money back guarantee. Best value for money!
(1) Shipping fees and return shipping charges are non-refundable.
(2) Items must be in brand new and resalable condition with all original product packaging, swing tags, labels and all other accessories included.
(3) Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.
Digital Cameras, Lenses, Flashes, Mobile Phones, Tablets, Computers, Audio Items and Watches are all covered by a 12-month international seller warranty from the date of purchase.
(1) Please contact us immediately if any content is missing, item has been damaged or other problem upon arrival of the item (DOA).
(2) The cost of returned items is the responsibility of the buyer unless the goods are found to be (DOA) or delivered to you in error.
(3) Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered
(4) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
For waterproof case, camera lens filters, flash remote, camera accessories, mobile and tablet accessories, computer accessories, games, gaming controller, we only offers the standard 3-months warranty period.
We have experienced and friendly staff ready to answer any questions via the Kogan messaging system.
Our support is 24/7. Response to your questions within 24 hrs most of the time (except weekends & Holiday ) however during especially busy periods it may take longer.
* PLEASE NOTE THAT every stock arrives our warehouse, we have to open and check to make sure the product and the accessories are inside. So it's not unopened but we seal it in the original box.*
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.