Terms & Conditions
Sold and delivered by Deals King Pty. Ltd. (ABN 83 151 989 418)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
We use Australia Post and various couriers for shipment of orders depending on the type of goods and destination. We may include tracking details depending on the type and value of the order.
Bulky goods requiring a signature upon receipt cannot be delivered to Parcel Lockers or P.O. Boxes.
If your purchase does not meet merchantable quality, fitness for purpose or match the description, we are here to make sure your issues are resolved. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Should you receive an item that has been incorrectly shipped, please contact us via the Kogan Messaging Centre and we will arrange for return of the wrong item from you and deliver the correct one.
You will be responsible for paying for your own shipping costs for returning your item if it is for exchange or incorrectly ordered. Return shipping costs in these instances are non-refundable.
For a defective or faulty product, you should contact the Manufacturer directly to arrange for service or replacement according to the Manufacturer's service or replacement policy as it relates to your product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.