Terms & Conditions
Sold and delivered by The Trustee for THE HALLS FAMILY TRUST (ABN 39 940 286 330)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
Looking for a unique, fun and exciting gift that's a little left of centre? You've come to the right place! Cookie Jar stocks a huge range of design-led gifts, toys and collectables sourced from some of the most creative brands around the globe.
All product is in stock in our Sydney warehouse and shipped to your door anywhere in Australia for a flat rate $4.99.
We will provide a return or exchange on any unused or unaltered product within 30 days of the original purchase date for a refund based on the original method of payment.
Our policy lasts 30 days. It is valid for all Australian Customers. Return postage cost is at the expense of the customer unless the product has a manufacturing fault.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only replace items if they are defective or damaged.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless faulty or not as described.
For any other information please contact us via the Kogan Help Desk.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.