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Price Drop Guarantee

Price Drop Guarantee

All products sold at Kogan.com are subject to a Price Drop Guarantee under this policy.

14 Day Money Back Guarantee

Kogan.com Exclusive Brands

Applies to all Kogan.com Exclusive Brands at Kogan.com, which are - Kogan, Komodo, Bubbli, Certa, Ovela, Scharfen, Cookmaster, Trafalgar, Fortis, Vostok, Shangri-La, Bella Vitta, Pestill, Ergolux, Orbis, Estelle, Kromo and Pawever Pets branded products.

At Kogan.com, We want You to be confident that You’re always able to buy Our products at the lowest price! That's why We offer a 14 Day Price Drop Guarantee on all Kogan.com Exclusive Brand products, which are: Kogan, Komodo, Bubbli, Certa, Ovela, Scharfen, Cookmaster, Trafalgar, Fortis, Vostok, Shangri-La, Bella Vitta, Pestill, Ergolux, Orbis, Estelle, Kromo and Pawever Pets branded products.

If You notice that the price of a Kogan.com Exclusive Brand product has dropped at Kogan.com within 14 days of Your order, You can submit a Price Drop Guarantee enquiry within that period together with Your original order confirmation from Us and a screenshot of the particular product with a lower price at Kogan.com. If Your enquiry is found to be correct, We will provide You with a store credit of the difference between Your order price and the lower price You have provided.

All External Brand Products

e.g Samsung, Apple, Nikon, Canon etc.

On all brands other than Kogan.com Exclusive Brands, the purchase price from Our suppliers may change on a daily basis. This means that there will naturally be daily fluctuations in the price of many of these products at Kogan.com For this reason We may be unable to provide a store credit of the full difference between Your order price, and a lower price that may have been advertised within 14 days of Your order.

For all goods other than Kogan.com Exclusive Brand products (as defined above), if You notice that the price of a product other than a Kogan.com Exclusive Brand product, has dropped at Kogan.com within 14 days Your order, You can submit a Price Drop Guarantee enquiry within that period together with Your original order confirmation from Us and a screenshot of the particular product with a lower price at Kogan.com. We will assess Your enquiry and provide You with a store credit, as follows:

  1. If, at the time of contacting Kogan.com Your order has not yet been delivered, We will provide You with a store credit of the difference between Your order price and the lower price You have provided; or
  2. If, at the time of contacting Kogan.com Your order has been shipped by Kogan.com and has subsequently been delivered, You will not be eligible for a store credit under the terms of Our Price Drop Guarantee.

Price Drop Guarantee Terms & Conditions

  1. In order to organise a store credit under these Terms and Conditions, You must notify Kogan.com within 14 days of Your order confirmation and request a store credit under this Policy.
  2. Where the Product is a Kogan.com Exclusive Brand product, the full difference in Product prices will be provided as store credit.
  3. Where the Product is not Kogan.com Exclusive Brand product:
    1. if, at the time of contacting Kogan.com Your order has not yet been delivered, We will provide You with a store credit of the difference between Your order price and the lower price You have provided; or
    2. if, at the time of contacting Kogan.com Your order has already been shipped by Kogan.com and subsequently been delivered, You will not be eligible for a store credit under the terms of our Price Drop Guarantee.
  4. Kogan Mobile vouchers are not eligible for this Price Drop Guarantee.
  5. All store credit issued under this Price Drop Guarantee will have a validity period of 3 months from the date of issue.
  6. Kogan.com reserves the right to make changes to this Price Drop Guarantee without notice.

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