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COVID19 - Currently experiencing high volumes

Site News: COVID-19 Update.

Kogan.com is still open and fully operational across Australia.

During these difficult times, our priority at Kogan.com is to continue delivering goods and services to our customers across Australia.

Can I still shop online on Kogan.com?

Yes. Australians are still able to shop online and receive orders as normal.

Are postage times delayed?

We’re currently experiencing high order volumes and our contact centres and warehouses are busier than usual. Please be aware that delivery times and enquiry response times may be delayed on account of high volumes.

While the majority of our products are not affected and shipping times are as normal, some items may have a delayed dispatch or postage time. We advise customers to check product pages for the most accurate delivery estimates.

Is Kogan.com affected by the Government shutdowns?

Kogan.com is fully operational and unaffected by the current government shutdowns.

Will Kogan.com be affected by a shutdown?

Kogan.com is fully operational and we anticipate that we will continue to operate throughout these uncertain times.

The health of our customers and staff at Kogan.com are a top priority, so we have enacted a work from home policy where possible, and our warehouse staff are maintaining high levels of safety and hygiene. Marketplace sellers also continue to operate as normal, domestically and abroad.

We will continue to update everyone as more developments occur and we look forward to continuing to fulfil orders.


Did you know you can find the answers to 1000s of question in our Help Centre? Click here to visit our Help Centre.

The health and well-being of our customers, workforce and partners is our top priority so, wherever possible, we have enacted a work from home policy to assist in reducing the spread of this outbreak. It may take a little longer than usual to receive a reply, but rest assured all enquiries will be responded to as quickly as possible, and all goods dispatched in an orderly fashion.

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