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What if I have an issue with my product?

If you are experiencing issues with your product, please consult the user manual or use our product help centre to find articles that may resolve your issue.

Links to these resources are provided below:

User Manuals:
Product Help Centre:

Using the above resources will enable you to find an answer in the quickest time.

If you can't find an answer that will resolve your issue, please contact our support team by submitting a question below.

Please be as detailed as possible, and attach photos/videos which display the issue.

Photos/videos will enable our support team to assist you quicker.

Warranty Information:

All products come with a minimum 1 Year Standard Care Warranty.

This warranty covers any enquiries you have regarding your product and any manufacturer's faults that may occur.

If the situation arises where your purchase requires attention, we will organise for the item to be returned free of charge and brought back to to be assessed by our trained technicians.

For further information regarding your warranty, please view the terms and conditions here:

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