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Kogan.com eGift Cards - Frequently Asked Question

Q: Which denominations of gift cards are available for purchase?

A: We currently have $50.00 and $100.00 eGift Cards available.

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Q: Where can I purchase a Kogan.com eGift Card? Do you sell Kogan.com eGift Cards?

A: Kogan.com eGift Cards can be purchased online at the Kogan eGift Card Website: giftcards.kogan.com.

The eGift Card will then be delivered via email to the nominated email address.

Please note: eGift cards are not currently available to customers in NSW. You can, however, find physical Kogan.com gift cards in any Woolworths store in NSW that sells gift cards.

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Q: How can I purchase a Kogan.com eGift Card?

A: To purchase a Kogan.com eGift Card, you must have a valid Australian credit, debit or a pre-paid card.

Please make sure recipient details are filled correctly before completing the order.

Please note, the eGift Card will be sent to the recipient email address and not necessarily the purchaser.

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Q: How quickly will the Kogan.com eGift Card be sent?

A: Kogan.com eGift Card orders will be delivered within 5 minutes of placing the order.

However, email carriers and other issues can delay your order. Please make sure you check any spam or junk folders incase the email was incorrectly flagged.

Orders placed after 4pm AEST, on weekends and public holidays may be delivered within 24 to 72 hours.

If the Kogan.com eGift Card is not received within 72 hours of purchase, please email help@kogan.com.au.

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Q: Are Kogan.com eGift card refundable?

A: Due to the nature of Kogan.com eGift Cards, they are non-refundable.

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Q: Are Kogan.com eGift card exchangeable with plastic gift cards?

A: Unfortunately, it is not possible to exchange an eGift Card for a physical one.

Please click on the link provided in the email you received to view your eGift Card. This can be redeemed in the same manner as a physical gift card.

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Q: I haven't received my Kogan.com Gift Card?

A: If you purchased a Kogan.com Gift Card from giftcards.kogan.com and have not yet received this via email, we recommend checking any spam or junk folders in your inbox.

Sometimes, emails can get incorrectly marked as spam/junk.

If you still are unable to locate your eGift Card, please contact our Customer Care Team using the link below.

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Q: How do I use my eGift Card?

A: Follow these easy steps to redeem your Kogan.com eGift Card:

  1. When you receive the eGift Card email, click the link to view the eGift Card
  2. In an internet browser, head to the Kogan.com Gift Cards page here
  3. Click 'Redeem Here'
  4. You will then be prompted to Sign In to your Kogan.com account. If you don’t already have a Kogan.com account, no worries. It’s free to join and you can register with your email address, Facebook login, Google+, or PayPal
  5. Once signed in, input the PIN number as it appears on your Kogan.com eGift Card. Presto! Your Kogan.com eGift Card value will be moved to your Kogan.com account, ready to be used on your next Kogan.com purchase.

If you experience any issues along the way, please contact our Customer Care team below.

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