Will I have to pay additional GST?
No! Our products incur no additional costs for duties or taxes - the price on the website is the final price.
Are international models different in any way?
International models are brand new, genuine products. You may notice minor differences when compared with models purchased locally, however, all international models are supplied with an Australian compliant generic charger and are suited for use in Australia. This is the main power supply for each product we sell. For convenience when travelling, we may also provide an international power supply - this should only be used when travelling outside Australia.
Why are prices so low?
Being an online-only retailer allows us to cut unnecessary costs and keep costs down. We’re able to bypass agents, importers, wholesalers and distributors that are usually part of the retail process. By cutting out these expensive middlemen, we can pass the savings onto you, where they belong! It also means that we avoid the costs involved with running bricks and mortar stores, resulting in even bigger savings for you.
Will delivery take longer?
Product delivery times are shown on the product listings. Please review the product delivery time to ensure it meets your needs.
Do direct import products come with a warranty?
Of course! All direct import products are backed by a 1 Year Standard Care Warranty for total shopping confidence and peace of mind.