Is GST already included in the price?
Yes! All of our products already include all duties and taxes (including GST) in the price - the price on the website is the final price.
Are international versions different in any way?
International versions are brand new, genuine products. You may notice minor differences when compared with versions purchased locally, however, all international versions are supplied with an Australian compliant generic charger where applicable, and are suited for use in Australia. This is the main power supply for each product we sell. For convenience when travelling, we may also provide an international power supply - this should only be used when travelling outside Australia.
Why are prices so low?
Being an online-only retailer allows us to cut unnecessary costs and keep costs down. We’re able to bypass agents, importers, wholesalers and distributors that are usually part of the retail process. By cutting out these expensive middlemen, we can pass the savings onto you, where they belong! It also means that we avoid the costs involved with running bricks and mortar stores, resulting in even bigger savings for you.
Will delivery take longer?
Product delivery times are shown on the product listings. Please review the product delivery time to ensure it meets your needs.
Do direct import products come with a warranty?
Of course! All direct import products are covered by the Customer Charter and come with guarantees that cannot be excluded under the Australian Consumer Law. You may also choose to purchase 3 Year Extended Care including Mishap Protection to protect your devices against accidental damage from drops and spills. If you are interested please see our Extended Care Information here.