search account giftcard shopping-cart plus arrow-right checkmark paypal
Truth at Work - The Science of Delivering Tough Messages

Added to Cart

More deals you may like

Truth at Work - The Science of Delivering Tough Messages

Mark Murphy

Low stock

$27.40

+ Delivery
Leaves warehouse in 1-2 business days
See delivery information

Qantas Points

Kogan.com has a direct partnership with Qantas
Qantas Frequent Flyer PointsLogin or Sign up to earn an extra 24 Qantas Points on this purchase
Additional points may be earned during promotional periods. T&Cs apply.

Overview

The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: * How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth * How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share * How the 5-part I.D.E.A.S.Script can make someone a willing participant in a truthful dialogue * How to assess if your current approach is too tough or too soft * A checklist for diagnosing whether you need a one-time talk or multi-conversation process * How Structured Listening helps you calmly and logically control volatile conversations * The 7 phrases that make people defensive (and what you should say instead) * And much more! Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.

This Product is offered and supplied by Kogan Australia Pty Ltd pursuant to the Terms and Conditions.

Fulfilled by Booktopia.

Create your free Kogan.com account

Create your free Kogan.com account

Already have an account? Log In

By clicking Create Account (or signing in with Facebook, Google or Paypal), you agree to the Kogan.com Terms & Conditions and to receiving marketing communications from Kogan.com. Remember, you can unsubscribe at any time.