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Powerful Conversations: How High Impact Leaders Communicate

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Powerful conversations breed powerful organizations


“Phil Harkins has it exactly right. To be a leader is to communicate powerfully-as he does in this thoughtful book.” -Robert B. Reich, Professor of Social and Economic Policy, Brandeis University


Business communications expert Phil Harkins helps Fortune 500 companies drive growth and increase productivity with his proven strategies. Now, this updated edition of his communications classic provides the insight and expertise you need to seize the competitive edge in your own industry.


Packed with goal-oriented strategies, tools, and real-life examples from some of today’s top leaders, Powerful Conversations helps you advance both personal and organizational goals with every word you speak. This game-changing guide provides the tools you need to:


* Plan, conduct, and measure powerful conversations

* Use the “Tower of Power” to coach employees

* Apply the four Cs of Trust: Clarity, Caring, Consistency, and Commitment

* Retain your best employees

* Determine your leadership competencies through the Leadership Assessment Instrument


Mastering the three stages of a Powerful Conversation-from shared feelings and beliefs, to an exchange of wants and needs, to action steps and mutual commitments-will help you better manage your interactions and enhance your leadership skills.


Personal and organizational success is driven by the right words used at the right time. Use Powerful Conversations to turbo-charge your career and make your company the envy of its industry.


Phil Harkins, Ph.D., is an internationally-known expert in the areas of organization development, leadership, communication, executive advising, and CEO succession planning. He has worked with Fortune 500 companies worldwide, as well as government agencies, hospitals, and non-profit organizations. Phil works with leaders, leadership teams, and Boards globally. As an author, he has written about emerging global leaders, leadership, succession, progression, development, change management, and communication.



Preface


Foreword


Introduction


Acknowledgements


Part I: The Discipline of Powerful Conversations


1: Powerful Conversations and High-Impact Leaders


2: The Structure and Impact of Powerful Conversations


3: The Types of Powerful Conversations


4: The Swamp: Getting Into and Out of Bad Conversations


5: Difficult Conversations


Part II: Powerful Conversations in Practice


6: Powerful Conversations and Trust


7: The Agenda for Change


8: Passionate Champions


9: Retaining Great People


10: The Voice of Leadership


Appendix: A Powerful Conversations Toolbox


Tool 1: Planning, Conducting, and Measuring Powerful Conversations


Tool 2: The Tower of Power


Tool 3: The Leadership Assessment Instrument (LAI)


Tool 4: The Trust Tool


Tool 5: The Change Tool


Tool 6: The Retention Tool


Index

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