Added to Cart
More deals you may like
With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
Related CategoriesKids & Children > Personal & Social IssuesMiscellaneous Items > Gift Books and Gift IdeasNon-Fiction Books > Local Interest TopicsNatureFiction Books > Action & AdventureMiscellaneous ItemsNotepaper and Stationery SetsNon-Fiction > Cooking, Food & DrinkFiction Books > Modern & Contemporary FictionDocumentaryFiction Books > RomanceDramaNon-Fiction Books > Sports & RecreationFiction Books > Graphic NovelsNon-Fiction Books > TransportationText Books > Secondary - Top SellersNon-Fiction Books > PhilosophyNon-Fiction Books > Reference & EncyclopaediasNon-Fiction Books > GardeningFamilyNon-Fiction > Hobbies, Games & PuzzlesLifestyleNon-Fiction > Comedy & HumourKids & Children > Stationery & Miscellaneous Items For ChildrenNon-Fiction Books > Travel Maps & Atlases