search account giftcard shopping-cart plus arrow-right checkmark paypal
Mastering Civility - A Manifesto for the Workplace

Added to Cart

Sold by Books Marketplace

More deals you may like

Mastering Civility - A Manifesto for the Workplace

Christine Porath

Low stock
 Marketplace - Sold by Books Marketplace

$24.25

+ Delivery
Seller's List Price
$29.99
Leaves warehouse in 3-7 business days
See delivery information

Finance available

Kogan Credit CardZippayAfterpay

Overview


Marketplace Products - Kogan Guarantee

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can’t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Create your free Kogan.com account

Create your free Kogan.com account

Already have an account? Log In

By clicking Create Account (or signing in with Facebook, Google or Paypal), you agree to the Kogan.com Terms & Conditions and Privacy Policy and to receiving marketing communications from Kogan.com. Remember, you can unsubscribe at any time.