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Master the Matrix - 7 Essentials for Getting Things Done in Complex Organizations

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Master the Matrix - 7 Essentials for Getting Things Done in Complex Organizations

Susan Z Finerty

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You’re in a matrix, whether you realize it or not. The test: Do you have multiple bosses ? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered “yes” to either, you’re in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role. So is the product manager simultaneously accountable for numbers in her country, region and business unit despite the fact they are in conflict, or the HR person who reports both to a globalized function and the head of the business they support. “Master the Matrix” is based on the experiences and ideas of over 100 matrix practitioners, combined into matrix mastery essentials such as Start with Partnerships, Flex Your Influence Muscle, and Communicate without Assumption.

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