Website Pricing Error
Between Tuesday 10th and Wednesday 11th September, the Kogan website experienced an error where some customers were charged an incorrect price of $409 for the Samsung Galaxy S4 4G LTE i9505 (16GB, Black). The correct price for this product during this period was $589. Despite our best efforts, with the hundreds of items available on our website, pricing errors can occasionally occur. All affected customers have been contacted and their orders have been cancelled and refunded. We apologise for any inconvenience this may have caused.
If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.
You can make a complaint by:
a) contacting us via the Help Center or;
b) online chat through our website — see above.
When making a complaint, please let us know the following information:
- Your Name and Email Address
- A Brief description of the Issue
- Order Number, the Product and Serial Number if applicable
- Date of Purchase
We will respect our customers’ privacy in relation to any personal information given to us.
KOGAN AUSTRALIA PTY LTD
ABN: 53 152 570 351
KOGAN HK LIMITED
Company registration number: 1659337