Terms & Conditions
If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.
You can make a complaint by:
- Contacting us via the Help Center or;
- Online chat through our website — use the Chat Now tab at the bottom right of your screen.
When making a complaint, please let us know the following information:
- Your Name and Email Address
- A brief description of the issue
- Order number, the product name and serial number, if applicable
- Date of purchase
We will respect our customers’ privacy in relation to any personal information given to us.
KOGAN AUSTRALIA PTY LTD
ABN: 53 152 570 351
KOGAN HK LIMITED
Company registration number: 1659337