Terms & Conditions

Terms & Conditions

Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.

You can make a complaint by:

  • Contacting us via the Help Center or;
  • Online chat through our website — use the Chat Now tab at the bottom right of your screen.

When making a complaint, please let us know the following information:

  • Your Name and Email Address
  • A brief description of the issue
  • Order number, the product name and serial number, if applicable
  • Date of purchase

We will respect our customers’ privacy in relation to any personal information given to us.


KOGAN AUSTRALIA PTY LTD
ABN: 53 152 570 351
KOGAN HK LIMITED
Company registration number: 1659337

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