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Delivery

 

Leaves warehouse in 1-2 Days

This indicates a product is in stock and usually leaves the warehouse (ships) within 1-2 days. Once your order is collected by our carrier, you will be notified via email and sent tracking information where applicable. When you have received notification your order has shipped, please allow another 3-5 business days for metro delivery and 4-7 days for regional areas.

PLEASE NOTE: Our goal is to exceed our customer’s delivery expectations and we regularly do!
Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Leaves warehouse in 3-7 days

This indicates a product is in stock and usually leaves the warehouse (ships) within 3-7 Days. Once your order is collected by our carrier, you will be notified via email and sent tracking information where applicable. When you have received notification your order has shipped, please allow another 3-5 business days for metro delivery and 4-7 days for regional areas.

PLEASE NOTE: Our goal is to exceed our customer’s delivery expectations and we regularly do! Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Leaves warehouse in 1-2 weeks

This indicates a product is in stock and usually leaves the warehouse (ships) within 1-2 weeks. Once your order is collected by our carrier, you will be notified via email and sent tracking information where applicable. When you have received notification your order has shipped, please allow another 3-5 business days for metro delivery and 4-7 days for regional areas.

PLEASE NOTE: Our goal is to exceed our customer’s delivery expectations and we regularly do!
Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Leaves warehouse by... (future date)

This indicates a product is on pre-sale, and will usually leave the warehouse (ship) by the advertised shipping date. Once your order arrives in our warehouses on the expected ship date and is collected by our carrier, you will be notified via email and sent tracking information where applicable. When you have received notification your order has shipped, please allow another 3-5 business days for metro delivery and 4-7 days for regional areas.

PLEASE NOTE: Our goal is to exceed our customer’s delivery expectations and we regularly do!
Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Missed Deliveries

Kogan deliveries will be made via a national courier network, Australia Post eParcel service, or regular mail. If you are not home at the time of delivery, your order may be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details. Re-deliveries cannot be made where a delivery has been attempted and your item has been taken to the nearest post office or postal outlet.

Delivery of Large Items

For large screen television deliveries and other bulky items, our drivers may require some assistance unloading your order. TVs these days are just getting so big! Where customer assistance cannot be provided, your order may be taken to the nearest courier depot and you will need to arrange your own collection.

International Orders (destinations other than Australia)

For international orders, please allow 2-3 weeks delivery. International customers will be responsible for any import duties, taxes or any other import related and rejected delivery costs. For orders delivered with Australia, no import duties will apply.

Remote Locations

Please note that some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there.