Terms & Conditions
At Kogan, we stand behind our product! That's why we offer a 14 Day Money Back Guarantee. If for any reason a Kogan customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organise to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:
- In order to organise a refund under these terms and conditions, the customer must notify Kogan Support via the Help Center within 14 days of taking delivery of their Kogan Product and request a refund under these terms and conditions. The customer must comply with the directions of Kogan staff in order to facilitate a refund.
- Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer's Order.
- The 14 Day period will commence on the date that the customer accepts delivery of their Kogan product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
- The Kogan product must be returned within 14 days of requesting a refund under these terms and conditions.
- Returned products must be returned in accordance with the Refunds and returns section of the Kogan Website and Order Terms and Conditions. This includes being returned in the original packaging, with all accessories and in re-saleable condition.
- Customers must return the products for which they are seeking a refund at their own cost. If they are unable to find a way to return the products, Kogan may organise a courier to pick up the products from the customer. Where Kogan organises a courier to pick up the products, the customer will be charged the same amount as the Delivery Cost listed in their Order to cover the cost of returning the products. Where items were ordered under "Free Shipping" promotions, the return delivery charge will be equal to the current website delivery rates.
- After receiving the returned Kogan Products, Kogan will issue a refund (as specified here) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Kogan accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
- Kogan reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice.